Lead Product Manager - User Experience

Cleo; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading fintech company in the UK is seeking a growth-focused Product Manager to enhance chatbot experiences. You will lead product strategy, collaborate with cross-functional teams, and track metrics for customer engagement. The ideal candidate has extensive product management experience, strong prioritization skills, and a passion for improving financial lives. Competitive compensation includes bi-annual reviews and equity options.

Benefits

Competitive compensation package

Workplace flexibility

Clear progression plan

Company-wide performance reviews

25 days annual leave

6% employer‑matched pension

Private medical insurance

Enhanced parental leave

Paid sabbatical after 4 years

Online mental health support

Qualifications

• Extensive product management experience building consumer-facing products.
• Experience working with products that change behaviour in users.
• Strong prioritisation skills with the ability to focus a team on impactful work.

Responsibilities

• Leading the product strategy for Cleo’s Chat experiences.
• Collaborating closely with ML engineers, data scientists and analysts.
• Defining and tracking success metrics related to customer engagement.

Skills

Product management experience

Behavior change experience

Prioritization skills

Collaborative leadership style

Clear communication

Creativity in problem-solving

High energy and ownership

Passion for improving financial lives

Job description

About Cleo

At Cleo, we’re not just building another fintech app. We’re embarking on a mission to fundamentally change humanity’s relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper‑intelligent financial advisor in their pocket. That’s the future we’re creating.

About the Company

Cleo is a rare success story: a profitable, fast‑growing unicorn with over $200 million in ARR and growing more than 2x year‑over‑year. It’s not just a job; it’s a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact. If you’re driven by complex challenges, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, this might be your perfect fit.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Product Management and Marketing

About the Role

We are hiring a growth‑focused Product Manager to join our Chat pillar. You will revamp onboarding flows, bring users into the product, and help acquire customers at the top of the funnel. As a Lead Product Manager, you’ll work closely with a cross‑functional squad of engineers, designers, data scientists, analysts and writers on an area focused around our core AI chatbot.

Key Responsibilities

• Leading the product strategy for Cleo’s Chat experiences
• Collaborating closely with ML engineers, data scientists and analysts to launch key new products with a global focus
• Defining and tracking success metrics related to customer engagement, retention, and financial well‑being
• Prioritising high‑impact opportunities and ruthlessly focusing your squad on what matters most
• Translating complex data capabilities (e.g., LLMs and ML models) into intuitive user experiences
• Ensuring your squad is aligned and involved in product direction and key decisions
• Continuously iterating on the product based on user insights, data, and testing outcomes

What We’re Looking For

• Extensive product management experience building consumer‑facing products
• Experience working with products that change behaviour in users
• Strong prioritisation skills with the ability to focus a team on impactful work
• Collaborative and inclusive leadership style with a track record of empowering cross‑functional teams
• Ability to clearly communicate product decisions and trade‑offs to stakeholders
• Creativity in approaching product challenges and rethinking how people manage their finances
• High energy and ownership mindset focused on driving measurable outcomes
• Passion for building tools that improve users’ financial lives through engaging, meaningful conversations

Compensation and Benefits

• A competitive compensation package (base + equity) with bi‑annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo‑ai.progressionapp.com/
• Work at one of the fastest‑growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work.
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach; we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.

Other Benefits

• Company‑wide performance reviews every 6 months
• Generous pay increases for high‑performing team members
• Equity top‑ups for team members getting promoted
• 25 days annual leave a year + public holidays (plus an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer‑matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• One month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in‑person
• We’ll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme
• And many more!

Welcoming Everyone

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

How to Apply

App access for people in the UK & Europe: If you are an iOS user, please use this link to sign up to our TestFlight version of the app, so you can play around with the functionality and features: https://testflight.apple.com/join/fDG9hWng

EEO Statement

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any materialneighbors. I confirm I have disclosed, if applicable, any previous employment with Cleo AI. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Cleo AI may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Cleo AI's Candidate Privacy Notice.

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