Lead Host

Caffeine & Machine Ltd; Stratford-upon-Avon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant community-based establishment is looking for a Lead Host to lead a team dedicated to exceptional customer experiences in Stratford-upon-Avon. You will inspire and coach your team, ensuring service excellence while achieving operational goals. The ideal candidate thrives in fast-paced environments and is dedicated to customer satisfaction. A competitive pay of £13.75 per hour along with numerous perks awaits you!

Benefits

Employee discounts

Lucrative Mystery Diner bonus

Heavily discounted food

Free entry to events

Career development

Qualifications

• Natural leader with experience in dynamic, customer-facing roles.
• Ability to inspire and motivate teams.

Responsibilities

• Coach and motivate your team to exceed expectations.
• Ensure consistent customer satisfaction and uphold brand standards.
• Drive sales growth by demonstrating product knowledge.
• Manage shift productivity and resolve operational bottlenecks.

Skills

Leadership

Customer service

Team motivation

Attention to detail

Job description

Join the Caffeine & Machine Team as a Team Leader!

Are you a natural leader with a passion for creating exceptional customer experiences? Do you thrive in dynamic, customer-facing roles and enjoy guiding teams to success? Caffeine & Machine is looking for a Lead Host to step into a leadership position, inspire the team, and make every shift run smoothly while delivering outstanding service to our customers.

Why Caffeine & Machine?

At Caffeine & Machine, we believe in building a welcoming, vibrant community for both our customers and our team. As a Lead Host, you’ll be at the forefront of our customer experience, leading by example, coaching your team, and making critical decisions to ensure smooth operations and guest satisfaction.

What We Offer:

• Competitive Pay – £13.75 per hour plus tips
• Amazing Perks – Employee discounts, lucrative Mystery Diner bonus, heavily discounted food, free entry to events, career development and more

Your Role

As a Lead Host, you’ll be a key leader on the floor, delivering real-time coaching and leading your team to beat shift objectives. Whether you’re stepping in for the Management Team, resolving bottlenecks, or showcasing your menu expertise, you’ll bring energy, positivity, and strong leadership to every shift. Your ability to manage customer experiences and help your team develop will ensure we’re consistently exceeding expectations.

Core Responsibilities:

• Inspiring PEOPLE Happiness – Coach, develop, and motivate your team while providing real-time feedback and recognition.
• Consistent CUSTOMER Satisfaction – Uphold brand standards, maintain impeccable service, and achieve top Mystery Visit scores.
• Generating SALES Growth – Demonstrate your product knowledge and passion for the menu, guiding customers to the perfect items.
• Optimising PROFIT Results – Ensure every item meets our high standards, manage shift productivity, and resolve bottlenecks effectively.

Lead Host Strengths:

• 🌟 Esteem Builder – You help others believe in their abilities and build confidence.
• 🧘 Composed Under Pressure – You remain calm and composed, no matter what the situation throws your way.
• 💡 Customer-Obsessed – You’re committed to creating memorable experiences that delight every guest.
• 🔍 Diligence – You approach every task, big or small, with unwavering attention to detail.
• 🚀 Drive & Determination – You push yourself and your team to exceed expectations and achieve goals.

Ready to lead the team and create outstanding experiences? Apply now and make an impact!