Lead Customer Care Analytics – Maternity Cover (Hybrid)

ConvaTec Group; United Kingdom; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading global medical products company is seeking a Lead Customer Care Specialist for maternity cover. This role involves managing customer service projects, KPI reporting, and supporting a multicultural team. The ideal candidate has over 2 years of analytical experience and is proficient in SAP and Power BI. The position offers a hybrid work model, providing flexibility and a chance to contribute to a meaningful mission in patient care.

Benefits

Hybrid work

Career development opportunities

Qualifications

• More than 2 years of experience in a similar analyst role.
• Good reporting and analytical skills.
• Ability to partner with and influence others.

Responsibilities

• Responsible for investigating queries across the business.
• Support various customer service and supply chain projects.
• Generate KPI reports for cost savings.

Skills

Communication skills

Analytical skills

Customer orientation

Collaboration skills

SAP experience

Data analysis

Project management

Education

University degree or equivalent

Tools

SAP

Power BI

Advanced Excel

Power Query

Job description

A leading global medical products company is seeking a Lead Customer Care Specialist for maternity cover. This role involves managing customer service projects, KPI reporting, and supporting a multicultural team. The ideal candidate has over 2 years of analytical experience and is proficient in SAP and Power BI. The position offers a hybrid work model, providing flexibility and a chance to contribute to a meaningful mission in patient care.