Lead Complaints Manager – Insurance

Marleyriskconsultants; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance firm in the UK seeks a proactive Complaints Manager to lead their complaints function. The role involves managing a team, overseeing the resolution of complex insurance complaints, and ensuring compliance with regulatory standards. Candidates should have proven experience in complaints management within an insurance context, exceptional communication skills, and the ability to handle multiple priorities. This position offers attractive benefits, including enhanced pension and private medical insurance (after probation).

Benefits

Enhanced company pension

Cycle to work scheme

Life Insurance (after probation)

Private Medical Insurance (after probation)

Qualifications

• Proven experience in complaints management within an insurance setting.
• Strong understanding of complaints process components.
• Demonstrable experience handling complex complaints professionally.

Responsibilities

• Lead and develop a team of Complaints Handlers.
• Oversee complex complaints and ensure timely resolution.
• Ensure compliance with complaints regulations.

Skills

Complaints management experience

Understanding of Complaints Process

Strong written skills

Verbal communication skills

Experience with Ombudsman referrals

Ability to manage multiple priorities

Job description

A leading insurance firm in the UK seeks a proactive Complaints Manager to lead their complaints function. The role involves managing a team, overseeing the resolution of complex insurance complaints, and ensuring compliance with regulatory standards. Candidates should have proven experience in complaints management within an insurance context, exceptional communication skills, and the ability to handle multiple priorities. This position offers attractive benefits, including enhanced pension and private medical insurance (after probation).