Launch Manager – Sunderland

DELIVEROO; Sunderland; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading food delivery company is seeking a Launch Manager for its North East team, focusing on Newcastle, Middlesbrough, and Sunderland. You will lead a sales team to achieve ambitious goals, manage the Customer Value Proposition for your cities, and execute guerrilla marketing activities. The ideal candidate has strong leadership skills and a proven track record in sales and strategy, thriving in a fast-paced environment. This role offers a competitive salary and various benefits including free Deliveroo Plus and generous leave policies.

Benefits

Free Deliveroo Plus

Team lunches

25 days annual leave plus bank holidays

Funded healthcare

Access to well-being apps

Excellent learning opportunities

Qualifications

• Proven experience in account/relationship management, sales or strategy roles.
• Demonstrable leadership skills either with direct reports or coaching.
• Track record of delivering outstanding commercial results.
• Strong commercial acumen and a results-oriented mindset.
• Comfortable using data to identify areas for improvement.
• Self-starter, organized, and enjoys a mix of field and office work.

Responsibilities

• Be the business owner of Growth KPIs in your cities.
• Understand and improve the Customer Value Proposition (CVP).
• Manage and develop a high-performance sales team.
• Set priorities for the Account Managers in your locations.
• Lead and participate in tactical initiatives such as marketing activations.
• Maximize marketing opportunities by identifying key partners.

Skills

Account/relationship management

Sales leadership

Commercial acumen

Data analysis

Organizational skills

Job description

MUST BE BASED IN NEWCASTLE, MIDDLESBOROUGH OR SUNDERLAND

The Team

The UK & Ireland is Deliveroo's most mature market globally. Functions include commercial, operations and marketing, and teams in the UK&I partner with global departments such as Product, Technology, Consumer and Restaurants.

The UK&I Regional team drives Deliveroo's performance across all five nations. From Brighton to Bangor, Bolton to Belfast, we are experts in the local markets we serve. In the Regional team, we oversee all three sides of our marketplace: restaurants, consumers and riders. Each region faces its own complexities and opportunities, and our teams are focused on bringing the best possible selection to our customers and opportunities for growth to our restaurants.

The Role

We are looking for a Launch Manager to join our North East team. This is a rare opportunity to become a leader in the Regional Team, with direct ownership of results within your cities. You’ll lead your sales team of 9 to deliver challenging goals, work cross-functionally to improve selection across all segments and identify + execute guerrilla marketing activity. This is an exceptional role for someone who enjoys working at pace, thrives in ambiguity and possesses a strong bias for action. You will report to the Programme Lead, Regional Growth and be based from the Leeds office, but spend the majority of your time in your cities.

What you'll do

• For your cities, be the business owner of the Growth KPIs & CVP metrics across all segments, working with your team or with others to drive improvement.
• Have a deep understanding of your CVP in the cities. Know who the best partners are across all markets & segments; identify gaps vs competition and cuisine gaps. Leverage that knowledge to build precise, detailed plans on how to improve the CVP in your cities.
• Through coaching, clear structure and direction, manage and develop a high-performance sales team that hits their monthly targets.
• Set priorities for the Account Managers working in your locations for metrics such as signage, menu completeness, rejections, etc.
• Lead and participate in tactical initiatives required to support the Drax project in your cities. Could include in-person marketing activations, sprints on city metrics such as signage, menu completeness or rejections.
• Maximise the potential of marketing opportunities in the area by identifying key partners for media and work with marketing to ensure delivery in your cities. Develop and execute guerrilla marketing activity.

Requirements

• Proven experience in account/relationship management, sales or strategy roles
• Demonstrable leadership skills either with direct reports or coaching, mentoring and project leadership
• Track record of delivering outstanding commercial results
• Strong commercial acumen, results and target-oriented
• Comfortable using and understanding data on restaurant partner and city/area performance to identify areas for improvement
• Self-starter, hard worker and well organised, enjoys working autonomously and having a mixture of field-based (3-4 days per week) and office/home working (1-2 days per week)

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it. We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many benefits in areas including family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is experience with (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
• Up to 5% matched pension contributions

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

Food

• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants

Time away

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
• One day of paid leave per year to volunteer with a registered charity

Healthcare

• Funded single cover healthcare on our core plan, with the option to add family members at own cost
• On-site gym (HQ), discounted external gym membership
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
• Life assurance

Work Life

• Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent-friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions