Lab IT & Workflow Support Specialist (Hybrid)

F. Hoffmann-La Roche AG; Burgess Hill; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading global healthcare company is seeking a Product Support Specialist in Burgess Hill. The role focuses on delivering IT laboratory solutions, providing customer support, and coordinating software/hardware upgrades. Candidates should have a degree in Biomedical Science, experience in pathology labs, and strong communication skills. This hybrid position offers opportunities for project coordination and training on Roche IT products.

Benefits

Flexible working hours

Diversity and inclusion initiatives

Career development opportunities

Qualifications

• Experience in a modern pathology laboratory.
• Deep understanding of pathology practices.
• Proven track record with lab pathology systems.

Responsibilities

• Providing first-line support via customer hotline.
• Coordinating software/hardware upgrades.
• Delivering expert training on Roche IT Solutions.

Skills

Customer support

Project coordination

Training

Collaboration with sales

Empathetic communication

Education

Degree in Biomedical Science or equivalent

Tools

Clinical Chemistry analysers

Immunoassay analysers

IT Network knowledge

Job description

A leading global healthcare company is seeking a Product Support Specialist in Burgess Hill. The role focuses on delivering IT laboratory solutions, providing customer support, and coordinating software/hardware upgrades. Candidates should have a degree in Biomedical Science, experience in pathology labs, and strong communication skills. This hybrid position offers opportunities for project coordination and training on Roche IT products.