KYB/KYC Team Lead — Drive Compliance & Customer Experience

Methodfi; Milton Keynes; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A Fintech company in Milton Keynes is seeking a Team Leader for its Due Diligence process. This role emphasizes delivering exceptional customer experiences. Responsibilities include managing workflow, team performance, and compliance adherence. Ideal candidates should possess strong analytical skills and a customer service background. The company values flexibility in work location and promotes diversity among staff.

Benefits

Full onboarding support

Flexible working options

Regular social activities

Pension contributions

Discretionary bonus scheme

Private health cover

Life assurance

Enhanced Maternity & Paternity leave

Qualifications

• Experience in delivering high customer service in fast-paced environments.
• Experienced in managing a team for high performance.
• Strong understanding of commercial lending pipelines.

Responsibilities

• Ensure best customer experience for KYB/KYC processes.
• Manage team performance, recruitment, and development.
• Maintain accurate records for compliance and audits.

Skills

Customer service ethic

Analytical skills

Problem-solving skills

Communication skills

Relationship management

Tools

Excel

SharePoint

SQL

Job description

A Fintech company in Milton Keynes is seeking a Team Leader for its Due Diligence process. This role emphasizes delivering exceptional customer experiences. Responsibilities include managing workflow, team performance, and compliance adherence. Ideal candidates should possess strong analytical skills and a customer service background. The company values flexibility in work location and promotes diversity among staff.