Knowledge Management Analyst — Hybrid Role for Risk & Compliance

Checkout Ltd; City of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading fintech firm in London seeks a Knowledge Management Analyst to enhance operational knowledge for compliance and risk teams. This role involves translating complex processes into clear resources, tracking content performance metrics, and collaborating with various stakeholders. Ideal candidates will have strong communication skills, attention to detail, and familiarity with knowledge management systems. Join a fast-paced team where your growth and success are prioritized.

Benefits

Flexible working model

Opportunities for career development

Supportive work environment

Qualifications

• Exceptional communication skills to simplify complex processes.
• Experience measuring and improving content performance.
• Ability to collaborate effectively with Subject Matter Experts.

Responsibilities

• Translate complex operational processes into accessible knowledge assets.
• Collaborate with teams to gather and publish essential knowledge.
• Track knowledge base performance metrics for content improvement.

Skills

Exceptional written and verbal communication skills

Detail-oriented

Familiarity with analytics tools

Strong attention to detail

Excellent organisational skills

Education

Degree related to Knowledge Management or equivalent experience

Tools

Zendesk

Confluence

Salesforce

Intercom

Job description

A leading fintech firm in London seeks a Knowledge Management Analyst to enhance operational knowledge for compliance and risk teams. This role involves translating complex processes into clear resources, tracking content performance metrics, and collaborating with various stakeholders. Ideal candidates will have strong communication skills, attention to detail, and familiarity with knowledge management systems. Join a fast-paced team where your growth and success are prioritized.