Knowledge and Information Assistant

Osborne Clarke LLP; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading international legal practice is seeking a Knowledge and Information Assistant to support the management of their intranet and knowledge systems. The ideal candidate will have experience with content management systems and excellent organizational skills, alongside a proactive attitude. This hybrid role is based in the Bristol office, allowing for flexible working over four or five days per week.

Benefits

Competitive salary

Generous benefits

Health and wellbeing initiatives

Qualifications

• Proactive approach to work, willing to take initiative.
• Ability to produce high-quality results.
• Excellent attention to detail.

Responsibilities

• Support day-to-day operational management of intranet.
• Provide editing support and troubleshooting advice.
• Assist in creating analytics reports of intranet usage.
• Support usability improvements and creative content.
• Provide administrative support for meetings and projects.

Skills

Editing in SharePoint or similar CMS

Training and advising Content Editors

Administrative system maintenance

Team player

Proactive in prioritization

Eagerness to learn

Organizational skills

Written and verbal communication

User-centered design principles

Stakeholder management

Proficiency in Microsoft Office

Job description

Join to apply for the Knowledge and Information Assistant role at Osborne Clarke.

Role profile

Our Intranet & Knowledge team are growing and we have a brand new opportunity to join them as an Intranet & Knowledge Systems Assistant. This permanent role is based in our Bristol office on a hybrid working basis and can be worked over four or five days per week.

What You'll Do

The key purpose of this role is to support the Intranet & Knowledge Systems Executive in the day-to-day operational management of Osborne Clarke's intranet, ensuring it remains a dynamic and vital hub for knowledge and communication across all Osborne Clarke offices.

Key Responsibilities

• Content Management and Editing: Provides editing support to Content Editors, troubleshooting and giving expert advice; assists in training and advising existing and new Content Editors; maintains up-to-date list of content owners and editors; triages requests for content, structure or permissions changes.
• Site Management and Maintenance: Supports the creation of analytics reports of intranet usage; assists in maintaining site map; helps create new sites as approved by the Head of Knowledge Management; supports the Intranet & Knowledge Systems Executive to ensure the system is regularly maintained.
• Usability and User Experience: Supports the Intranet & Knowledge Systems Executive in significant page redesigns; focuses on usability of intranet, ensuring good user experience (UX); liaises with Content Editors to ensure content is well maintained to meet users' needs.
• Meeting administration support: Provides support in scheduling meetings, minute taking and drafting reports.
• Project management support: Provides support to the Intranet & Knowledge Systems Executive in coordination of Knowledge initiatives.
• Other Knowledge Systems administration support: Provides support in scheduling meetings, minute taking and drafting reports for OC's other Knowledge Systems (for example, the Document Automation system Contract Express).

What We're Looking For

You will be enthusiastic and motivated, with a proactive approach to work and a willingness to take initiative, contribute ideas and put in the effort needed to deliver high-quality results.

• Experience of editing in SharePoint or similar content management system.
• Ability to assist in training and advising Content Editors.
• Administrative-level experience of maintaining a system (e.g. keeping it up-to-date, ensuring a good structure).
• Team player who actively shares knowledge with colleagues, lends support to others, and considers the impact of their actions on others.
• Proactive in agreeing priorities, identifying the appropriate level of importance/urgency for projects.
• Demonstrates a genuine eagerness to learn, develop new skills and continuously improve performance.
• Excellent organisational skills, able to work within tight timeframes, adapt to changing priorities and manage own workload.
• Clear written and verbal communication skills, with a keen eye for detail and a focus on the target audience.
• Demonstrates an ability to think from a user perspective, eager to develop and apply user-centred design principles.
• Good relationship building, stakeholder management and communication skills, able to collaborate and interact with people across geographies.
• Proficiency using Microsoft Office; Word, PowerPoint and Excel (sorting, extracting and organising data).

Salary And Benefits

We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

Our Recruitment Process

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.

We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.

About Us

Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.

At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.