Keyholder (24 hours)

Space NK Limited; Winchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading beauty retailer in Winchester is seeking a Keyholder to assist in maximizing sales and profitability while supporting a high-performing team. The role involves delivering outstanding customer service, driving sales targets, and ensuring team performance through effective coaching and training. Ideal candidates should have strong leadership, analytical, and communication skills to adapt to a fast-paced retail environment. This position offers a dynamic opportunity to thrive in a community-focused atmosphere.

Qualifications

• Able to deliver a ‘customer first’ experience, demonstrating leadership.
• Able to analyze commercial reports to identify business opportunities.
• Flexible to meet rapidly changing priorities.

Responsibilities

• Delivering a ‘customer first’ experience consistently.
• Supporting the team with product training and knowledge.
• Exceeding sales targets and acquisition targets.

Skills

Customer service

Leadership

Analytical skills

Communication skills

Organizational skills

Job description

Overview

If you love beauty, you’re in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Keyholder Overview

The Keyholder’s main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

About you

• Able to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Strong prioritising, organisational and communication skills
• Values honesty and integrity in working relationships
• Able to manage change
• Flexible to meet rapidly changing priorities and deadlines
• Solution minded, uses initiative to positively solve problems

Role Responsibilities

• Delivering a ‘customer first’ experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently
• Supporting the team with product training and knowledge to deliver unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicating clearly and concisely with all internal and external business partners to drive business opportunities
• Confidently analysing business reports to review weekly, monthly and yearly performance
• Creating an inclusive, welcoming and approachable environment for employees to thrive in
• Observing and communicating any performance related feedback in a timely manner to management team
• Leading, motivating and inspiring the team – be a role model!
• Ensuring the store is maintained in line with Company policy and procedure

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

How We Will Use Your Information

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.