Key Accounts Service Delivery Lead

MSC Industrial Supply Co; Wednesbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading supplier in industrial solutions is seeking a Service Delivery Manager to enhance customer experience through proactive relationship management and effective inventory solutions. This role involves direct interaction with large contract customers, ensuring outstanding service delivery. The ideal candidate will have experience in sales administration, customer service, or account management, and demonstrate strong interpersonal and problem-solving skills. Join us to shape your career in a supportive environment that values continuous growth and development.

Benefits

25 days holiday entitlement + Bank Holidays

Company pension scheme matched up to 10%

Life insurance (6x annual salary)

Discounted health cash plan

Private medical insurance

Qualifications

• Experience in sales administration, customer service, or account management.
• Ability to manage relationships effectively with customers.
• Strong problem-solving abilities and adaptability.

Responsibilities

• Serve as the first point of contact for customers via phone and email.
• Build and maintain customer relationships to enhance trust.
• Dynamically manage stock levels and address customer needs proactively.

Skills

Interpersonal skills

Problem-solving

Creativity

Drive

Job description

A leading supplier in industrial solutions is seeking a Service Delivery Manager to enhance customer experience through proactive relationship management and effective inventory solutions. This role involves direct interaction with large contract customers, ensuring outstanding service delivery. The ideal candidate will have experience in sales administration, customer service, or account management, and demonstrate strong interpersonal and problem-solving skills. Join us to shape your career in a supportive environment that values continuous growth and development.