Key Account Coordinator

Inside LVMH; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury goods company is seeking a Retail Administrator to support the Key Account Manager by ensuring smooth implementation of strategies across retail partners. The role includes analyzing sales data, managing order validations, and liaising with the commercial team to optimize supply chain processes. Strong Excel skills and excellent communication abilities are essential. The position offers an opportunity to engage in various aspects of trade marketing and inventory operations.

Qualifications

• Possess strong analytical skills.
• Ability to prioritize workload effectively.
• Experience in a busy commercial environment.

Responsibilities

• Update Sell-Out tracker weekly.
• Request trade reports from Retailers.
• Provide monthly analysis for corporate reports.
• Track and analyze sell-through and stock holding.
• Validate all incoming orders promptly.
• Monitor logistics calendar and cut-off dates.
• Set up Purchase Orders correctly.

Skills

Excellent interpersonal skills

Excel skills at intermediate/advanced level

Proficient in Word and PowerPoint

Excellent time management skills

Excellent planning and organisational skills

Commercial awareness

Excellent written and verbal communication skills

Ability to maintain a positive outlook

Job description

This is one of the key supporting roles within the commercial team.

It is a Retailer-focused planning and administration role ensuring implementation of the Givenchy strategy down to store level via clear communication and monitoring of all elements within the Sales function.

Key contact with retailers to ensure synergy between Givenchy Sales department and the assigned Retailers.

KAC provides end-to-end administrative support to the Key Account Manager and Commercial Team across sales, trade marketing, wholesale and inventory planning operations for designated retail partners

Job responsabilities

MAIN RESPONSIBILITIES

• Update Sell-Out tracker per Retailer on a weekly basis.
• Request trade reports from Retailers & Field Teams to better understand performance and flag any issues to the relevant teams. Send any stock requests to Retailers ahead of order schedule.
• Provide monthly analysis for the corporate reports to include Retailer rankings, trends, drivers & drainers, trade marketing activities.
• Track and analyse sell through, stock holding, launch performance and other factors as necessary, and offer suggestions to drive the business.
• Update and distribute the Daily Gross Sales report.
• Provide best-seller and stock level reports to Retailers on a weekly basis.

Liaising with Customer Service

• Validate all incoming orders as soon as they come through, in line with new launch allocations and stock replenishment availability.
• Ensure the smooth supply-chain process is up to date and maintain a high level of control in any supply-chain issue, incl. support to KAM on chasing stock and order management.
• Monitoring of logistics calendar including cut-off/invoicing dates.
• Place internal sample orders on behalf of specific retailers with the customer service team on a monthly basis.

Trade Operations

• Provide sell-in vs. target and sell-through analyses for all launches to the KAM.
• Provide assistance in the organisation and operation of promotional activities and visits on-site.
• Provide assistance in monitoring and maintaining the P&L, by actualising internal trackers including gross sales, returns, markdowns, rebates and trade marketing.
• Own & complete New Line Forms for all launches and promotions for the Retailers, as well as nomination forms, Joiners & Leavers and Line List forms, in line with the Retailer’s critical path requirements.
• Administer the exchange of information with retailers, e.g. stock allocation for new launches, discontinued lines, promotional markdowns and replenishment issues.

Administration

• Set up timely and correct Purchase Orders and ensure valid coding of invoices for all committed spend.
• Ensure the committed spend is within budget for the retailer group and flag any variances with the KAM.
• Review and approve underpayments and attend underpayment meetings to align on all outstanding invoices; trade marketing, markdowns, returns.
• Record and file funding confirmations for all agreed promotional, trade marketing activities and returns.
• Raise RGA’s for agreed stock collections once approved.
• Manage and follow-up application of new account creation/closure (ACD forms) providing update to Head of Retail & Education.
• Competitor analysis; review on a weekly basis competitor brand launches, visibility (online & offline).

Profile

PERSON SPECIFICATION

• Excellent interpersonal skills
• Possess Excel skills at intermediate/advanced level
• Proficient in Word and PowerPoint
• Excellent time management skills with ability to prioritise workload
• Excellent planning and organisational skills
• Commercially aware with the ability to analyse information and offer recommendations
• Excellent written and verbal communications skills
• Ability to maintain a positive outlook while working in a busy environment

Additional information

POSITION WITHIN THE ORGANISATION

Reports To: Key Accounts Manager

Internal:

• Commercial Team
• E-retail marketing team
• Education and Training Team
• Retail Field Team
• Finance Team

Direct Reports: None

External: Retailers, Third party agencies and suppliers