Keep in Touch Out of Hours Volunteer

Go Vol Herts; England; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A volunteer organization in the UK is looking for volunteers to support their 'Keep in Touch' service for unpaid carers. You will make regular check-in calls, document calls, and provide emotional support. This rewarding opportunity allows you to help those in need, with training and support provided to volunteers. Basic computer and communication skills are essential. This is a remote position requiring a commitment of 1-2 hours weekly.

Benefits

Reimbursement of costs

Training provided

Support from staff

Qualifications

• Understanding of the experience of caring or having been an unpaid family/friend carer.
• Ability to be non-judgemental.
• Ability to capture and record information accurately.

Responsibilities

• Make calls to check on the wellbeing of unpaid carers.
• Record notes and email them to the organization.
• Contact Carers in Hertfordshire for any urgent needs.

Skills

Good communication skills

Ability to motivate oneself

Friendly telephone manner

Emotional resilience

Basic computer skills

Job description

Carers in Hertfordshire provides advice, information and support to unpaid carers - people looking after someone who is elderly, disabled, has a physical or mental illness or who misuses drugs or alcohol.

People with disabilities Older people Community & family

Long term role · 1—2 hrs/Week · Starting from 29 Oct 2025

From home

People with disabilities Older people Community & family

#55540
Scan me or visit www.govolherts.org.uk/o/Carers-in-Hertfordshire/opportunities/Keep-in-Touch-Out-of-Hours-Volunteer/55540 to join

Summary

We are being more proactive with our carers and seeing real benefits. We have extend our Keep in Touch service to include an out of hours on a Wednesday evening

Detailed description

We are now recruiting volunteers who wish to support our Keep in Touch out of hours service.

WHERE, WHEN, HOW OFTEN :

You will carry out this role from your own home. Carers in Hertfordshire will provide you with a mobile phone to make calls to carers. You need to have access to a private space to carry out this role. You will need to have access to a device to edit word and excel documents.

Calls will take place between 5.30pm - 7.30pm weekly on a Wednesday. Approximately 6 - 8 calls are to be made during these hours. Some calls will be very short but some may last 30 minutes. You will also need to write up brief notes from the calls and email these to Carers in Hertfordshire.

ROLE :

• Receive a list of calls by email with the contact details.
• Ring the carers on the list and ask “how are you” – the carers will not be expecting calls.
• The purpose of the call is to check on the wellbeing of the carer, you are not expected to give information or advice.
• Contact Carers in Hertfordshire for any carers that need urgent support.
• Record notes including any carers’ needs on a form and return to Carers in Hertfordshire.

WHAT ARE WE LOOKING FOR :

• An understanding/interest in the experience of caring or have been an unpaid family/friend carer.
• Good communication skills and ability to motivate yourself.
• Able to get on well with other people and friendly telephone manner.
• Ability to be non-judgemental about what you are told by carer
• Ability to capture and record information accurately.
• Emotional resilience.
• Basic computer skills to open a form and send an email back.

WHO WITH :

You will be carrying out the role from home but you will have the support of the staff sending you the lists, a daily Duty Manager to contact with urgent questions, and regular support and training sessions on Zoom to drop into to discuss emotional or practical issues.

WHAT CAN YOU GAIN FROM THIS OPPORTUNITY :

• Rewarding experiences by helping benefit carers.
• Support from staff in Carers in Hertfordshire.
• Training will be provided to help you get to know the role and to develop your skills on a continuous basis.

What volunteers need

😇 Disclosure and Barring Service

What we will provide to volunteers

💸 Reimbursement of costs

Applications closing in 4 months.

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About Carers in Hertfordshire

Carers in Hertfordshire provides advice, information and support to unpaid carers - people looking after someone who is elderly, disabled, has a physical or mental illness or who misuses drugs or alcohol.

Ensuring Hertfordshire's carers are identified, supported and stay well, is at the heart of our work. We give carers a voice with opportunities to meet other carers. We also enable carers to share their views or experiences with those providing or planning health and social care services in Hertfordshire.

We support carers of all ages - children and adults - if they live, work or care in Hertfordshire. Our services are provided free to carers.

We also have a Care Service in Hertsmere, Three Rivers and Watford, which involves professional Care Support Workers providing individual packages of care to people with care needs through domiciliary care or Carers' Breaks.