Junior SOC Analyst — Incident Response & ITIL

Kerv; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology services company is seeking an Associate Service Operations Centre Analyst to support critical banking and communication compliance systems. This entry-level position involves logging and triaging incidents, monitoring customer environments, and maintaining ticket hygiene within a collaborative team. The ideal candidate should have strong communication skills, be detail-oriented, and have a basic understanding of ITSM tools like ServiceNow. This role offers a day shift and the opportunity for growth within the organization.

Qualifications

• Strong communication skills, both written and verbal.
• Self-motivated with a genuine interest in technology and service delivery.
• Familiarity with ITSM tools, preferably ServiceNow.

Responsibilities

• Log, triage, and elevate incidents and service requests.
• Maintain clear communication and detailed ticket updates.
• Perform scheduled system and infrastructure health checks.
• Classify incidents accurately in line with ITIL processes.

Skills

Strong communication skills

Detail-oriented

Organised

Eager to learn

Basic understanding of IP/VoIP networking

Familiarity with ITSM tools

Tools

ServiceNow

Job description

A technology services company is seeking an Associate Service Operations Centre Analyst to support critical banking and communication compliance systems. This entry-level position involves logging and triaging incidents, monitoring customer environments, and maintaining ticket hygiene within a collaborative team. The ideal candidate should have strong communication skills, be detail-oriented, and have a basic understanding of ITSM tools like ServiceNow. This role offers a day shift and the opportunity for growth within the organization.