Junior Project Coordinator

Matthews International Corporation; Gateshead; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading packaging solutions provider in Gateshead is seeking a Client Coordinator to join their team. This role involves supporting client services by communicating technical information and assisting with packaging processes. The ideal candidate has strong administrative and organizational skills, thrives in a fast-paced environment, and possesses good IT skills. The position offers the flexibility of hybrid working arrangements.

Qualifications

• Enjoy working as part of a team.
• Communicate effectively with staff and clients.
• Produce accurate reports and documents.

Responsibilities

• Provide unique client service.
• Liaise with Product Launch and Change team.
• Answer customer queries via phone and email.
• Produce electronic certificates and reports.
• Contribute to office process improvements.

Skills

Strong administration skills

Organisational skills

Attention to detail

Telephone skills

Good IT skills

Tools

MS Word

Excel

Outlook

Job description

With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale.

We are recruiting for a Client Coordinator to join our team in Gateshead. You will have an opportunity to work with some of the world's leading brands!

We are looking for a candidate looking to work within a client facing environment. Ideally you will have strong administration and organisational skills and will be happy working in a fast-paced artwork and packaging environment. Candidates who have worked in a position where they are required to have an excellent attention to detail coupled with strong telephone skills are of particular interest. This role is focused on client services and client support.

This role can be worked on a hybrid basis or full time in the office

JOB RESPONSIBILITIES

You will be working with a client where you will provide a unique service. You will be part of the client services team who are responsible for the communication of technical information for the purpose of creating new and existing product packaging. Full training will be given.

Responsibilities will include but not be limited to:

• Liaising daily with the Product Launch and Change team.
• Interacting with the Artwork Production and QC team
• The entering of client information into the Product Lifecycle Management system
• Communicating job progress and answering customer queries by telephone, email.
• Interpreting results/reports and taking appropriate actions, liaising with staff and clients.
• Producing electronic certificates, reports and invoices in an accurate and timely manner.
• Contributing to credit control activities as required
• Liaise with and support the Global sales and marketing managers as required.
• Booking in and sending out of samples
• Participation in team meetings and following through actions/projects
• Contributing to the upkeep and improvement of office processes and procedures

QUALIFICATIONS / REQUIREMENTS

Enjoy working as part of a team

Ability to communicate with staff, clients and at all levels

Good IT skills including MS Word, Excel and Outlook as you will be responsible for amending excel spreadsheets.

Good literacy and numeracy skills as you will be producing reports and documents.

Work under pressure and to be able to determine and organise priorities, with minimal supervision.