Junior Operations Analyst

Experian plc; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global data and technology company is seeking a Junior Operations Analyst to join its IT Operations Team in Nottingham. This role includes monitoring live services, handling client calls, logging incidents, and participating in post-incident reviews. Candidates should have a desire to develop IT skills, experience in client support, and an interest in technology. The role offers a competitive compensation package and is office-based.

Benefits

Great compensation package

Discretionary bonus plan

Pension

Bupa healthcare

Sharesave scheme

25 days annual leave

8 bank holidays

3 volunteering days

Qualifications

• Desire to develop IT Operations skills with on-the-job support.
• Experience in client support (internal or external).
• Active interest in technology.
• Willingness to work in an office-based role.

Responsibilities

• Monitor live services, applications, and infrastructure.
• Handle calls from internal and external clients.
• Log and process incidents according to the Incident Management process.
• Respond to events received and escalate if necessary.
• Prioritize incidents to avoid service level breaches.
• Participate in post-incident reviews.
• Contribute to the improvement of the Operations Centre.

Skills

Client support experience

Desire to develop IT Operations skills

Active interest in technology

Willingness to work in an office-based role

Tools

ServiceNow

Job description

Junior Operations Analyst

Experian Nottingham, England, United Kingdom

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Internal Grade

G

Job Description

We are recruiting for a Junior Operations Analyst to join our UK&I IT Operations Team who help provide centralized control and monitoring of our critical operations by managing the operational health of the environment.

This is an office-based role at our UKI Operations Centre in Fairham House, Nottingham. You will join an existing rotational shift pattern reporting to an Operations Shift Manager. Working in this small team, you will help with providing L1 and L1.5 support to both internal and external customers. The following will be the typical activities performed by a Junior Operations Analyst:

• Perform monitoring of live services, applications and infrastructure.
• Call handling from internal and external clients.
• Log and process incidents according to the Incident Management process, ensuring escalation to the Major Incident Manager for more serious incidents.
• Respond/Action events received according to the directions given within a corresponding knowledge article, and escalated to the next tier of support if the Operations Centre cannot resolve.
• Ensure appropriate prioritisation of incidents to allow actions and avoid service level breaches.
• Participate in post‑incident reviews following a major event/incident.
• Contribute to the improvement of the Operations Centre and the technical service it delivers.

Qualifications

• Desire to develop IT Operations skills with on‑the‑job support.
• Experience in client support (internal or external).
• Active interest in technology.
• Willingness to work in an office‑based role.

Desirable Capabilities

• Experience with ITIL processes.
• Experience dealing with technology‑related issues.
• Familiarity with service management tools such as ServiceNow.

Benefits

• Great compensation package and discretionary bonus plan.
• Core benefits include pension, Bupa healthcare, Sharesave scheme and more.
• 25 days annual leave with 8 bank holidays and 3 volunteering days. Additional annual leave may be purchased.

Employment type

Full‑time

Seniority level

Not Applicable

Job function

Information Technology

Experian is proud to be an Equal Opportunity and Aff… [full EEO statement]