Junior Digital Account Manager or Digital Account Executive

clevercherry; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading digital agency in Birmingham is seeking a Junior Digital Account Manager or Digital Account Executive to support digital campaigns and maintain client relationships. The ideal candidate will have relevant experience or a degree in a related field and possess excellent organisational and communication skills. This role offers a competitive salary, hybrid working, and opportunities for professional development.

Benefits

Competitive salary

Company iPhone & Macbook

20 days holiday plus bank holidays

Fully stocked drinks fridge and in-house bar

Team social events

Qualifications

• At least 1 year in a digital agency or similar role, or a relevant degree for recent graduates.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide support to the Digital Development Team.
• Manage client communications and project administration.
• Ensure campaigns are delivered on time and on budget.

Skills

Attention to detail

Organisational skills

Communication skills

Problem-solving

Teamwork

Education

Degree in Computer Science, Digital Project Management, or Marketing

Tools

Project management software (e.g., Harvest, Asana, Jira)

Job description

Junior Digital Account Manager or Digital Account Executive

Kick-start or elevate your digital career with Clevercherry as a Junior Digital Account Manager or Digital Account Executive

We’re on the hunt for an enthusiastic, organised, and motivated individual to join one of the region’s most established and exciting agencies. This role is ideal for a current Account Executive, a Junior Account Manager, or a talented graduate with a relevant digital degree (such as Computer Science, Digital Project Management, or Marketing) looking to commence or progress their career.

This is a fantastic opportunity to support our Digital team on a large portfolio of digital clients. We are an award-winning, independent and integrated agency. We create exceptional work and continue to win exciting new business with a number of regional and national brands. We are a friendly and diverse team, and are based in an impressive and creative office space, located in central Birmingham.

Purpose of Role

To provide day-to-day support to the Digital Development Team and the wider Client Services Team. Reporting to and assisting a Senior Digital Account Manager, in the delivery of multiple digital campaigns, projects, and initiatives, helping to maintain strong client relationships through excellent communication and administration.

Key Accountabilities

• Working on a portfolio of clients, ensuring high levels of client satisfaction and acting as a reliable point of contact.
• Supporting the digital delivery team to ensure products and campaigns are delivered on time, to specification, and on budget.
• Coordinating and managing project administration, including updating project management software, scheduling meetings, and preparing documentation.
• Supporting the team by raising jobs and with financial tracking and billing.
• Assisting in the preparation of proposals, presentations, and reports for client meetings and internal reviews.
• Conducting quality assurance (QA) and user acceptance testing (UAT) for our digital delivery.
• Developing an understanding of client needs and helping to identify potential opportunities for account growth, flagging these to the Senior Digital Account Manager.
• Briefing development team on tasks and amendments under the supervision of the Senior Digital Account Manager.

Key Skills, Experience and Behaviours

• We are open to candidates from different backgrounds:
• Either at least 1 year's experience in a digital agency, marketing team, a similar coordinator/administrative role, or a transferable role.
• Or a recent graduate with a relevant degree (e.g., Computer Science, Digital Project Management, Marketing, etc.) demonstrating a strong desire to build a career in digital.
• Exceptional attention to detail and strong organisational and time management skills.
• Excellent written and verbal communication skills.
• A flexible, adaptable, and proactive approach to problem-solving.
• Confident, and enjoys working as part of a team.
• Good relationship-building skills.

Beneficial but not Essential

• Experience with project management software (e.g., Harvest, Asana, Jira, Synergist etc.).
• Understanding of digital project lifecycles.
• Knowledge of agile and waterfall processes.
• A working knowledge of SEO.
• Competitive salary – Dependent on experience
• Company iPhone & Macbook
• 20 days holiday (plus bank holidays) rising by an additional 2 days each year after 2 years’ service (capped at 25)
• Fully stocked drinks fridge, snacks and in-house bar

Flexible & Remote Working

We promote a healthy work-life balance, offering all employees a hybrid approach and flexibility with their working week.

Professional Development

Be the best that you can be. We’re keen on feeding the hunger of our employees, helping them to learn, grow and develop.

Fully Stocked Bar

Unlimited coffee, tea, soft drinks, water. Oh, and beer. Our fully stocked bar offers employees the opportunity to relax and build relationships with their colleagues outside of structured work.

Team Socials

Our Gas Street location puts us slap bang in the middle of town with amazing bars, top restaurants and exciting activities on our doorstep. It’s no wonder we’re always out and about together.