Junior Courseware Developer

Smart Communications group; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology company is seeking a Junior Courseware Developer to ensure high-quality delivery of training materials for various audiences. The role involves developing eLearning and Instructor Led Training courses, evaluating their effectiveness, and managing training administration. Candidates should have some IT training experience and familiarity with eLearning development tools. The position offers a hybrid working setup with additional benefits such as health insurance and gym membership.

Benefits

Extensive health insurance

Income protection

Life assurance

Subsidised gym membership

Leisure travel insurance

Pension contribution

25 days holiday allowance

Additional day off for birthday

Qualifications

• 0 - 2 years IT training experience in both eLearning & Instructor Led Training Class facilitation.
• Experience in Voiceover recordings for eLearning modules.
• Ability to work with ILT/eLearning development training tools.

Responsibilities

• Develop eLearning training courses.
• Participate in designing and building new course materials for product releases.
• Evaluate the effectiveness of the training and course outcomes.

Skills

IT training experience

Experience with eLearning development tools

Effective interpersonal skills

Tools

Articulate

Captivate

Camtasia

LMS systems

Job description

Job Details: Junior Courseware Developer

Full details of the job.

Vacancy Name: Vacancy Name Junior Courseware Developer

Employment Type: Permanent

Location: UK - Remote

Summary

Responsible for excellent delivery quality of training materials for all audience groups including customers, partners and employees, ensuring customer satisfaction. Managing all aspects of training administration including courseware uploads, updates, notifications and course assignments to end users.

About Smart Communications

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications’ cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission‑critical customer conversations globally, and driving faster time to value.

Responsibilities

The responsibilities of the role include:

• Develop eLearning training courses
• Develop Instructor Led Training courses
• Evaluate the effectiveness of the training and course outcomes
• Participate in designing and building new course materials for Smart Communications product releases and enhancements
• Participate in developing quality training documentation including handouts, manuals and exercises
• Work effectively with other senior business leaders in the execution of new business strategies as they relate to the delivery of Smart Communications training services
• Attain complete mastery over the Smart Communications Product implementation process and all related services

What we’re looking for

Must have skills/experience

• 0 - 2 years IT training experience in both eLearning & Instructor Led Training Class facilitation
• 0 - 2 years experience of design, build and implementation of eLearning and Instructor Led Training programmes
• 0 - 2 years of experience to work with ILT/eLearning development training tools like Articulate, Captivate, Camtasia and LMS systems (i.e. Litmos)
• Experience in Voiceover recordings for eLearning modules
• Effective interpersonal skills and ability to interface with other parts of the business

We look for the following SMART values in everyone we hire at Smart Communications

• Speak Openly – We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference – We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible – We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused – We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork – We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over‑achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!

Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit.

This role has a hybrid setup with occasional work from the office required.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/