IT Technician – Education

Sota Solutions Ltd; Margate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology service provider based in Margate is seeking an IT Technician to act as the primary contact for customer IT needs. The role involves building strong relationships with staff, troubleshooting hardware and software issues, and ensuring a smooth IT environment. Candidates should have exceptional communication skills, a problem-solving mindset, and experience in an educational setting is a plus. Competitive salary and opportunities for professional development are offered.

Benefits

Competitive salary and benefits

Opportunities for career progression

Culture valuing innovation and collaboration

Qualifications

• Hands-on experience with hardware and software troubleshooting.
• Ability to adapt and learn quickly in a fast-paced environment.
• Exceptional customer service and communication skills.

Responsibilities

• Be the central point of contact for assigned customers.
• Create and maintain relationships with staff at customer organizations.
• Resolve all IT issues efficiently.
• Hands-on resolution of hardware issues.
• Manage and maintain school’s cybersecurity systems.

Skills

Hardware and software troubleshooting

Exceptional customer service

Communication skills

Problem-solving mindset

Team player

Job description

This range is provided by Sota. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Experienced, people professional, specialising in data‑led L&D solutions

About Sota

Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever‑evolving tech landscape.

About you

You have excellent technical and communication skills, a can‑do attitude, a natural with customers and committed to delivering an outstanding service. Proficient with Windows, Google Workspace, Apple, Networking, Safeguarding tools and a wide range of other technologies typically found in an Education environment (up to 3rd line services.) A bonus if you have worked in a school/education setting before!

About the Role

The IT Technician will be based at customer premises, 5 days per week. The primary contact for all their IT needs, their trusted technical partner. You’ll also form part of a small team providing support service to a number of other schools in the area and be required to work closely and support your colleagues located in these other schools.

Responsibilities:

• You’ll be your assigned customers central point of contact, their trusted technical partner
• Creating and maintaining strong relationships with staff at all levels within our customers organisation
• Be the lead contact for other onsite IT school support
• Resolve all IT issues in an efficient and timely manner
• Continuously develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services
• Hands on to resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users
• Network administration/troubleshooting
• Able to implement and manage the school’s Safeguarding policies and procedures on their chosen platform
• Manages and maintains the school’s cyber security systems
• Assist with the management and administration of Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required
• Point of escalation for your assigned customer, resolving any problems swiftly and effectively.

Required Skills:

• Hands‑on experience with hardware and software troubleshooting.
• Ability to adapt and learn quickly in a fast‑paced environment.
• Exceptional customer service and communication skills.
• Problem‑solving mindset with attention to detail.
• Team player committed to quality and continuous improvement.

What We Offer

• Competitive salary and benefits.
• Opportunities for career progression and professional development.
• A culture that values innovation, collaboration, and customer success.

Equal Opportunity Statement: Sota is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.