IT Technician

Tharsus; Blyth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm in the United Kingdom is looking for an IT Technician to provide first line support across multiple sites. The ideal candidate will have a minimum of 2-3 years in IT support, relevant IT certifications, and strong troubleshooting skills. This role involves managing IT hardware/software installations, support for business applications, and user account management. The company offers a dynamic work environment with opportunities for growth.

Qualifications

• Minimum 2-3 years in an IT support or technician role.
• IT-related certification or a relevant degree.
• Experience in Manufacturing/Engineering environments.

Responsibilities

• Installation, configuration, and support of IT hardware.
• Provide first-line IT support, responding to helpdesk tickets.
• Manage user accounts across various IT systems.

Skills

IT support

Troubleshooting

User account management

Microsoft 365

Basic scripting knowledge

Network troubleshooting

Education

IT-related certification (CompTIA A+, Microsoft Certified, ITIL)

Relevant degree

Job description

Purpose of Position

The IT Technician will provide first line support across the business, ensuring smooth operations of IT systems, troubleshooting issues, and assisting with IT infrastructure and software. The role requires experience and, preferably, formal IT qualifications.

The successful candidate will work across three local sites, providing hands on support.

Key Accountabilities

• Installation, configuration and support of IT hardware. Including computers, laptops, mobile devices and peripherals.
• Provide first-line IT support, responding to helpdesk tickets and troubleshooting issues.
• Support business applications, including Microsoft 365 and Windows.
• Perform basic network troubleshooting (Wi‑Fi, connectivity, IP issues).
• Manage user accounts across various IT systems, including Active Directory, and Entra ID.
• Handle IT onboarding and offboarding processes.
• Perform data backups and restorations as required.
• Upgrade and repair IT hardware/ software as needed.
• Manage IT procurement, including ordering of equipment and consumables.
• Support meeting room AV equipment, and other IT peripherals.

Education, Experience & Knowledge

• Minimum 2‑3 years in an IT support or technician role.
• IT‑related certification (CompTIA A+, Microsoft Certified, ITIL foundation, etc.) or a relevant degree.
• Experience in Manufacturing/ Engineering environments.
• Basic scripting knowledge (PowerShell, Python) for automation.
• Exposure to cloud technologies (Azure).

Core Competencies & Skills

• Installation, configuration and support of desktops, laptops and mobile devices.
• Application support, including Microsoft 365, Windows OS, and other business applications.
• Basic network troubleshooting (connectivity issues, Wi‑Fi problems, etc.).
• User account management in Active Directory and Entra ID.
• IT hardware/software upgrades and repairs.
• Meeting room/ AV support, including peripheral set up.
• Use of helpdesk tools to track and manage support requests.
• Ability to diagnose and resolve technical issues effectively.
• Strong communication skills and ability to support non‑technical users.
• Proactive, organised, and able to work independently.