IT Technical Officer

Fauna & Flora International; Cambridge; On-site; GBP 32,000 - 35,000; Full time

Job summary

An international conservation organization in Cambridge is seeking an IT Technical Officer to provide second- and third-line IT support services. The role requires a keen interest in IT, strong problem-solving skills, and experience in end-user support. Excellent interpersonal skills are essential for building effective relationships across the organization. In return, the position offers a competitive salary, generous benefits, and the opportunity to work in a dynamic environment focused on global conservation.

Benefits

Generous pension contribution

Attractive annual leave allowance

Life insurance

Qualifications

• Keen interest in IT and technology with relevant skills.
• Previous experience providing end-user support services.
• Ability to learn new systems and acquire new knowledge.

Responsibilities

• Provide second- and third-line IT support services globally.
• Liaise with external providers when relevant.
• Build effective relationships with colleagues.

Skills

Second- and third-line IT skills

Problem-solving skills

Interpersonal skills

Customer focus

Attention to detail

Job description

• Salary: £32,515 - £34,230 per annum (depending on skills and experience)
• Contract period: Permanent
• Start date: As soon as possible

We are seeking an IT Technical Officer to provide second- and third-line IT support services to our employees around the world, liaising with external providers where relevant.

You will have a keen interest in IT and technology, with relevant second- and third-line IT skills, excellent problem-solving skills and previous experience providing end-user support services. You will have a real willingness and proven ability to learn new systems and acquire new knowledge and skills.

Your excellent interpersonal skills and customer focus will enable you to build effective working relationships with colleagues across the organisation. You will be a good team player and enjoy working in a busy environment, with the ability to balance competing demands. A keen attention to detail and a diligent and rigorous approach to work are also essential.

In return, the role offers the opportunity to work within a ground-breaking and entrepreneurial organisation, at the forefront of global conservation, with opportunity to apply your skills and expertise where appropriate. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

In other organisations this role may be referred to as: IT Support Engineer, IT Support Analyst.

Please find below the job application pack for further details on how to apply

The closing date for applications is Sunday, 4 January 2026. Candidates selected for an interview will be contacted by email or telephone after the closing date.

This role is not eligible for sponsorship for a Skilled Worker Visa.