IT / Technical Account Manager

HR GO Driving; Frome; Hybrid; GBP 45,000; Full time

Job summary

A technology-focused firm in Frome is seeking a Technical Account Manager to act as a trusted advisor. This hybrid role combines account management and technical consultation, allowing for flexible work after a successful probation period. The ideal candidate will have 4-5 years of experience and a strong understanding of IT infrastructure and cybersecurity practices. The position offers a salary up to £45,000 plus bonuses and benefits including private health insurance.

Benefits

Company Car or Car Allowance

Performance-based bonuses

Private health insurance

Annual leave from 24 to 28 days

Qualifications

• Proven experience in account management or technical consulting (4-5 years+).
• Strong grasp of IT infrastructure and cloud services.
• Exceptional relationship-building skills.

Responsibilities

• Cultivating and maintaining strong client relationships.
• Advising on strategy, infrastructure, and improvements.
• Leading meaningful quarterly business reviews.

Skills

Client Relationship Management

Technical Advisory

Communication

Cybersecurity

Business Continuity

Job description

Overview

IT / Technical Account Manager
Salary: Up to £45,000 + Company Car or Car Allowance + Performance-Based Bonus

Based in Frome

The Role

As a Technical Account Manager, the successful candidate will act as a trusted advisor to clients, bridging the gap between strategic goals and technical expertise. This hybrid role encompasses account management, technical consultation, and strategic planning-offering a unique opportunity to influence how clients leverage technology to achieve their objectives.

Key Responsibilities for the IT / Technical Account Manager

• Client Relationship Management: Cultivating and maintaining strong, lasting relationships with clients, serving as the primary point of contact.
• Technical Advisory: Leveraging an understanding of IT environments to advise on strategy, infrastructure, and improvements, grounded in best practices (Cyber Essentials, ISO 27001, Microsoft 365).
• Quarterly Business Reviews: Leading meaningful QBRs to assess performance, uncover opportunities, and create a technology roadmap aligned with business objectives.
• Customer Success: Proactively identifying opportunities to enhance client businesses, recommending additional services that foster growth and security.
• Proposal Generation: Collaborating with project engineers to scope technology changes, craft proposals, and address client queries.
• Support New Business: Engaging with the Business Development team to assess potential client IT systems and provide actionable improvement recommendations.

What They Are Looking For

• Proven experience in account management or technical consulting (4-5 years+), preferably in an MSP or IT services setting.
• A strong grasp of IT infrastructure, cloud services, cybersecurity, and business continuity practices.
• Exceptional communication and relationship-building skills, with the comfort to engage with managers and CEOs.
• The ability to translate complex technical concepts into actionable business value.
• A talent for managing multiple clients and priorities efficiently.
• A valid driving licence (required).

Location

This office-based role offers flexibility, allowing up to two days of remote work after a successful three-month probation period at my client's Frome office

Company Car or Car Allowance

They prefer to provide a company car, and their current fleet is all-electric, resulting in minimal tax implications for employees. They can also offer a car allowance of £350 per month for those who choose to use their own vehicle (must be under 5 years old, well-maintained, and have 5 doors). While business mileage is expected to be minimal, they are open to discussing reimbursement for any incurred costs.

Bonus Structure

Their performance-based bonuses are tied to monthly recurring revenue and higher rewards for involvement in new business initiatives. While there may be lower earnings in the first year due to limited client involvement, existing clients could yield bonuses between £750 - £1,500. Winning a substantial new client could result in bonuses of £3,000 - £4,000, with an overall bonus range from £1,000 to £5,000.

They intentionally maintain a focus on base pay, emphasising the importance of delivering the right service and product to clients rather than solely incentivising sales-driven behaviour.

Working Hours

Their office operates from 8:00 AM to 5:30 PM. While flexible hours are not firmly established at this time, the expectation is that candidates will work around 8 hours a day, with some team members starting earlier.

Vacation and Benefits

• Start with 24 days of annual leave, increasing to a maximum of 28 days + bank holidays
• Performance-based bonuses
• Private health insurance following probation