IT Support Technician: Fast-Paced Helpdesk & Growth

Applied Intuition Inc.; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in Milton Keynes is seeking an IT Support Technician. This role involves ensuring the smooth operation of IT infrastructure by providing technical support. Successful candidates will possess skills in troubleshooting, Active Directory administration, and understanding of cybersecurity best practices. The position offers opportunities for career development within a supportive environment.

Benefits

Wide range of benefits

Ongoing career support

Training courses

Qualifications

• Hands-on support of Microsoft operating systems (Windows 10/11) and Office 365 applications.
• Troubleshooting hardware and software issues across devices.
• Active Directory administration, including user account management.

Responsibilities

• Provide first and second-line support for hardware, software, and network issues.
• Install, configure, and maintain devices, applications, and security tools.
• Maintain accurate records of issues in the IT ticketing system.
• Support system upgrades and proactive maintenance.

Skills

Excellent verbal and written skills

Patience and empathy

Work under own initiative

Self-manage responsibilities

Business centric mind-set

Attention to detail

Continuous improvement mindset

Education

Microsoft accreditations

Tools

IT ticketing systems (USU)

Power Apps

Power Automate

Power BI

Job description

A leading logistics company in Milton Keynes is seeking an IT Support Technician. This role involves ensuring the smooth operation of IT infrastructure by providing technical support. Successful candidates will possess skills in troubleshooting, Active Directory administration, and understanding of cybersecurity best practices. The position offers opportunities for career development within a supportive environment.