IT Support Technician Apprentice

Atlas Copco Group; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology company in the United Kingdom seeks an enthusiastic IT Apprentice to join its team. The role involves supporting over 900 users, learning through hands-on experience, and working towards a Level 3 Information Communications Technician Apprenticeship. Ideal candidates will have strong communication skills, a minimum of 5 GCSEs at Grade C/4 or above, and a keen interest in IT. This apprenticeship offers real opportunities to grow your skills and contribute to impactful IT projects.

Benefits

Access to online learning modules

Health and wellbeing initiatives

Continuous support and coaching

Qualifications

• Enthusiasm for learning in an IT environment.
• Interest in customer-facing roles.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Support IT equipment and applications across offices.
• Provide on-site and remote IT support.
• Carry out operational IT tasks, like imaging and diagnostics.
• Maintain hardware and update inventory records.
• Support local IT infrastructure with guidance.
• Contribute to IT projects with clear, defined tasks.
• Document incident solutions and create user guides.

Skills

Communication skills

Teamwork

Problem-solving

Education

5 GCSEs at Grade C/4 or above

Job description

Overview

Are you passionate about technology and eager to begin a career in IT? Join our global, friendly and supportive organisation as an IT Apprentice and gain hands‑on experience while working towards your Level 3 Information Communications Technician Apprenticeship. You’ll play an important part in our UK IT team, supporting over 900 users across our UK offices. This is a fantastic opportunity to grow your technical skills, learn from experienced professionals, and make a real impact from day one.

What will I be doing?

As an IT Apprentice, you will:

• Work towards a Level 3 Information Communications Technician Apprenticeship.
• Learn how to support IT equipment, applications, and systems used across our offices.
• Provide both on-site and remote support, helping resolve incidents alongside our service desk partner and other IT teams.
• Carry out operational tasks, such as computer imaging, hardware diagnostics, and application support.
• Maintain hardware assets, including receiving/dispatching equipment and updating inventory records.
• Support local IT infrastructure (servers, networks, printers, and facilities systems) with guidance from specialists.
• Contribute to local and global IT projects by delivering clearly defined tasks.
• Understand business needs and learn how to prioritise requests effectively.
• Take initiative to improve processes and create documentation that enhances user satisfaction.
• Document incident solutions, create user guides and deliver user training where needed.

To succeed

To succeed, you will need:

We’re looking for someone who is enthusiastic, motivated, and ready to learn.

You will have:

• A minimum of 5 GCSEs at Grade C/4 or above, including English, Maths, Science and, ideally, IT.
• A genuine interest in working in a customer-facing IT environment.
• Strong communication skills, both written and verbal.
• Good teamwork skills and a collaborative mindset.

What we offer

This is a development opportunity where, in addition to your apprenticeship training, you will have access to online learning modules and on the job technical and business training. Our Early Careers Community provides you with a network of peers in a similar stage of their careers and on-site we offer various health and wellbeing initiatives along with continuous support and coaching.

Why join us?

• A supportive, global environment where your development truly matters.
• Hands-on experience across a broad range of technologies and systems.
• The opportunity to support real users and see the impact of your work.
• Guidance and training from experienced professionals.
• A friendly, inclusive and high-performing IT team that strives for excellent customer satisfaction.

Selection process

The closing date for this role is midnight, Sunday 1st March. However, if we receive a high volume of applications we may close for applications sooner. If you’re successful in progressing to the next stage, you’ll be asked to complete an online competency assessment. The final stage of the process will be an in-person selection day to be held in April in Burgess Hill.

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.