IT Support Technician

Hirenza.in; Ringwood; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A reputable recruitment agency in Ringwood seeks an IT Support Technician to provide remote technical support, resolving various IT issues. The ideal candidate will possess strong communication and problem-solving skills, with a passion for technology. Comprehensive training is provided, along with a hybrid working model that balances remote and office-based activities. The position offers a comprehensive benefits package inclusive of ongoing training, profit share scheme, generous annual leave, and opportunities for career progression.

Benefits

Ongoing training and development opportunities

Profit share scheme

22 days annual leave plus bank holidays

Private medical insurance

Free parking

Access to fresh fruit and pizza days

Qualifications

• Genuine enthusiasm for IT and customer service.
• Excellent communication skills and a proactive approach.
• Ability to work independently and as part of a team.

Responsibilities

• Handle incoming support calls and emails, providing guidance.
• Utilize remote support tools to diagnose and fix issues.
• Document support activities accurately within the ticketing system.

Skills

Customer-focused attitude

Strong communication skills

Problem-solving abilities

Technical curiosity

Education

Educational qualifications in IT or related fields

Job description

About The Company

Get Staffed Online Recruitment Limited is a reputable and dynamic recruitment agency dedicated to connecting talented professionals with leading organizations across various industries. With a strong focus on quality service and client satisfaction, the company has established itself as a trusted partner in the recruitment landscape. Committed to fostering a positive and inclusive work environment, Get Staffed Online Recruitment Limited values innovation, integrity, and continuous development. The company prides itself on its extensive network, industry expertise, and personalized approach to recruitment, ensuring both clients and candidates achieve their goals effectively.

About The Role

The IT Support Technician role offers an exciting opportunity for individuals passionate about IT and customer service. As the first point of contact for our clients’ customers, you will be responsible for providing remote technical support to resolve a variety of IT issues. Your primary duties will include answering support calls, diagnosing problems, and applying your technical knowledge to troubleshoot and resolve incidents efficiently. This role requires strong communication skills, problem‑solving abilities, and a proactive approach to customer service. You will work closely with a team of IT professionals, receiving ongoing training and support to enhance your technical skills and career growth. The position is based in Ringwood, Hampshire, with hybrid working that combines remote support with office‑based activities, fostering a balanced and productive work environment.

Qualifications

The ideal candidate will possess a genuine enthusiasm for IT, with a keen interest in developing troubleshooting and technical skills. While prior experience in IT support is beneficial, it is not mandatory, as comprehensive training will be provided. Candidates should demonstrate excellent communication skills, a customer‑focused attitude, and the ability to work independently and as part of a team. A clear standard DBS check is required for this role to ensure suitability and compliance with security standards. Educational qualifications in IT, computing, or related fields are advantageous but not essential; a passion for technology and a willingness to learn are the most important attributes.

Responsibilities

In this role, you will be responsible for handling incoming support calls and emails from customers, providing clear and effective guidance to resolve their IT issues. You will utilize remote support tools to diagnose and fix problems, ensuring minimal disruption to clients’ operations. Keeping customers informed throughout the incident lifecycle is crucial, requiring excellent communication skills and patience. You will document support activities accurately within the company’s ticketing system, follow escalation procedures when necessary, and contribute to maintaining high standards of customer satisfaction. Additionally, you will participate in ongoing training sessions, stay updated on the latest technology trends, and contribute to continuous improvement initiatives within the support team. Your proactive approach and technical curiosity will help foster a positive experience for clients, strengthening the company’s reputation for exceptional support services.

Benefits

Get Staffed Online Recruitment Limited offers a comprehensive benefits package designed to support your professional and personal well‑being. You will receive ongoing training and development opportunities, including role‑specific training through Microsoft Learn, to help you grow your technical expertise. The company provides a profit share scheme, with the first £3,600 being tax‑free, allowing you to benefit directly from the company’s success. You will enjoy 22 days of annual leave plus bank holidays, with additional leave awarded based on length of service, and your birthday as an extra paid day off. The benefits also include additional paid leave contingent on company performance, a pension scheme, private medical insurance (including dental), and free parking. The hybrid working model offers flexibility, enabling you to balance remote work with office‑based activities. Other perks include access to fresh fruit, occasional pizza days, a high‑quality coffee machine, and opportunities for career progression within a supportive environment.

Equal Opportunity

Get Staffed Online Recruitment Limited is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and respect individual differences and are dedicated to providing equal employment opportunities regardless of race, gender, age, disability, religion, or any other protected characteristic. We believe that a diverse team enhances our ability to serve our clients effectively and fosters a positive, innovative, and collaborative company culture. All employment decisions are made based on merit, qualifications, and business needs, ensuring a fair and respectful environment for all employees.