IT Support Technician

Harrison Drury & Co; Preston; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading UK legal practice in Preston seeks a motivated Junior IT Support Technician. This role is perfect for someone starting their IT career, providing first and second-line technical support to staff. You'll tackle hardware and software issues, set up new accounts, and assist with legal software applications. With a hybrid working policy and focus on professional development, this is an excellent opportunity to grow in a supportive environment.

Benefits

Employee bonus scheme and annual pay review

Medicash health benefits cash plan

Paid time off for voluntary work

Free conveyancing for primary residence

Regular social events

Qualifications

• Demonstrates genuine curiosity about technology and ability to learn new systems quickly.
• Approaches technical challenges methodically and can think logically through issues.
• Can explain technical concepts in plain English to non-technical users.
• Remains patient and professional when users are frustrated.
• Thorough in documenting issues and ensuring full problem resolution.
• Proactive about learning and comfortable working independently.
• Can juggle multiple priorities and remain calm under pressure.
• Understands confidentiality importance in a legal environment.

Responsibilities

• Respond to and resolve IT support tickets via helpdesk.
• Provide first and second-line support for hardware and software issues.
• Set up and configure new user accounts and equipment.
• Support legal software applications and assist with network troubleshooting.
• Maintain accurate records of support requests and resolutions.
• Escalate complex issues to senior IT staff when appropriate.
• Help maintain IT asset inventory and documentation.
• Support users with password resets and basic application guidance.
• Contribute to IT projects like system upgrades and new technology rollouts.

Skills

Technical aptitude and learning ability

Problem-solving mindset

Communication skills

Customer service orientation

Attention to detail

Self-motivation and initiative

Adaptability

Discretion and professionalism

Education

Educational background in IT, computer science, or related field

Basic IT certifications (CompTIA A+, Microsoft fundamentals, or equivalent)

Tools

Helpdesk ticketing systems

Windows operating systems

Microsoft 365

Job description

IT Support Technician

Harrison-Drury is a market leading Firm of solicitors with offices in Lancashire, Cumbria, and Staffordshire. We’re delighted to be named one of the UK’s Best Companies to work for, for the third year running, placing at number 40 in the Top 100 Best Mid‑Sized Companies to work for list. We also ranked 10th in the Best Companies to work for in the Law sector — achievements that reflect our commitment to creating a supportive, people‑focused workplace.

About the Role

We"re seeking a motivated Junior IT Support Technician to join our legal practice. This is an excellent opportunity for someone beginning their IT career who wants to develop their skills in a professional services environment. You\'ll provide first and second-line technical support to our fee earners and support staff, helping maintain the technology that keeps our practice running smoothly.

Key Responsibilities

• Respond to and resolve IT support tickets via our helpdesk system, ensuring timely resolution and clear communication
• Provide first and second-line support for hardware, software, and network issues across Windows desktops, laptops, mobile devices, and printers
• Set up and configure new user accounts, equipment, and access permissions
• Support our legal software applications including case management systems, dictation tools, AI applications, and Microsoft 365
• Assist with basic network troubleshooting and connectivity issues
• Maintain accurate records of all support requests and resolutions
• Escalate complex technical issues to senior IT staff when appropriate
• Help maintain IT asset inventory and documentation
• Support users with password resets, access issues, and basic application guidance
• Contribute to IT projects such as system upgrades, migrations, and new technology rollouts

Essential Competencies

Technical aptitude and learning ability - You don\'t need extensive experience, but you should demonstrate genuine curiosity about how technology works and the ability to learn new systems quickly. You\'re comfortable with computers and keen to expand your knowledge.

Problem-solving mindset - You approach technical challenges methodically, can think logically through issues, and persist when solutions aren\'t immediately obvious.

Communication skills - You can explain technical concepts in plain English to non-technical users, listen carefully to understand problems, and provide clear updates on progress.

Customer service orientation - You remain patient and professional when users are frustrated, take ownership of issues through to resolution, and genuinely want to help people work more effectively.

Attention to detail - You\'re thorough in documenting issues, following procedures, and ensuring problems are fully resolved rather than just temporarily fixed.

Self-motivation and initiative - You\'re proactive about learning, comfortable working independently, and don\'t need constant supervision to stay productive.

Adaptability - You can juggle multiple priorities, remain calm under pressure, and adjust to changing demands throughout the workday.

Discretion and professionalism - You understand the importance of confidentiality in a legal environment and conduct yourself professionally at all times.

Desirable Qualifications/Experience

• Basic IT certifications (CompTIA A+, Microsoft fundamentals, or equivalent)
• Educational background in IT, computer science, or related field
• Any experience with helpdesk ticketing systems
• Familiarity with Windows operating systems and Microsoft 365
• Basic understanding of networking concepts
• Previous customer service experience in any capacity

What we offer

• Hybrid working policy
• Employee bonus schemeand annual pay review
• Medicash health benefits cash planand Employee Assistance Programme (EAP)
• Holiday entitlement increases with length of service
• Paid time off for voluntary work (2 days per year)
• Free conveyancingfor the purchase/sale of your primary residence
• Free individual or mirror Wills
• Employee referral scheme
• Biannual promotion and salary uplift application process
• Regular social events, including our annual Christmas party and staff recognition awards
• Be part of an award‑winning, people‑focused firm.