IT Support Specialist

Remitly Inc.; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading digital financial services company seeks an IT Support Specialist to enhance internal customer service through effective hardware and software management. This role involves troubleshooting, onboarding, and supporting an innovative team while fostering a positive work environment. Ideal candidates will have experience in technical support and a passion for technology.

Benefits

Paid Vacation Days

Health insurance

Commuter benefit

Employee Stock Purchase Plan (ESPP)

Mental Health & Family Forming Benefits

Continuing education

Qualifications

• Experience supporting Macs, PCs, and Chromebooks.
• Familiarity with A/V systems, network infrastructure, and logistics.
• Strong communication skills for internal user support.

Responsibilities

• Monitor and respond to incoming IT requests and alerts.
• Onboard and off-board new employees, provisioning hardware.
• Analyze and resolve hardware and software issues.

Skills

Attention to detail

Problem-solving

Technical support

Computer networking

Education

BS in Computer Science

2+ years of equivalent technical support experience

Tools

Zoom

G Suite

Okta

Jira

Confluence

Job description

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

As part of the IT Support team, the IT Support Specialist is focused on providing extraordinary internal customer services by managing software, deploying hardware, supporting new tooling, and most importantly focusing on the needs of our internal Remitly team. You will support our users with basic troubleshooting of hardware and software systems all the way to escalating problems to vendor support for our internal customers when needed. You will be the primary point of contact for all things support for our internal customers, routing tickets to other teams and working on issues until full resolution for our internal team.

You Will:

• Monitor and respond to incoming IT requests and alerts.
• Onboard and off-board new employees and provision hardware on site.
• Analyze and resolve hardware issues for Macs, PCs, Chromebooks, printers, and peripherals with a white-glove approach.
• Analyze and resolve software issues with apps like Okta, G Suite, Zoom, Slack, AWS Workspaces, Jira, and Wiki (Confluence).
• Write technical posts to communicate important IT updates and information to employees using internal tools.
• Help with inventory-related projects including equipment tracking, ordering, and shipping.
• Deploy and manage meeting room A/V systems including Zoom/Google Meet software and Logitech hardware.
• Help with maintaining site network infrastructure (switches, routers, firewall appliances, and APs) and related services (Radius, DHCP, DNS, and access-related rules).
• Remain informed about the events, trends, and developments related to your role, the business of the company, and the fintech industry.

You Have:

• A BS in Computer Science or 2+ years of equivalent technical support experience.
• An eye towards detail and an attitude of "solve for the problem now, refine the process later."
• A love of working in the world of operating systems, computer networking, security, logistics, new hire training, and new office buildouts.

Our Benefits:

• Paid Vacation Days
• Health insurance
• Commuter benefit
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Continuing education and corridor travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us

Remitly is a leading digital financial services provider for immigrants and their families in over 170 countries around the world. Remitly helps immigrants send money home in a safe, reliable and transparent manner. Its digitally-native, cross-border remittance app eliminates the long wait times, complexities and fees typical of traditional remittance processes. Building on its strong foundation, Remitly is expanding its suite of products to further its mission and transform financial services for immigrants all around the world.

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