IT Support Officer - SKA-Low Telescope

Skatelescope; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent radio astronomy facility in Greater London is seeking an enthusiastic IT Support Officer to support technology-related activities. In this generalist role, you will assist with systems setup and maintenance, provide helpdesk support, and support network technologies. Strong customer service skills and an interest in IT are essential, with full training provided for your success. This early-career position offers a unique opportunity to build a future in IT support within a collaborative environment.

Qualifications

• Interest in IT support and technology-related activities.
• Strong customer service skills are essential.
• No specific prior qualifications required, training will be provided.

Responsibilities

• Set up systems and provide support for software and hardware.
• Provide technical support for ICT services.
• Assist with helpdesk support for SKA‑Low staff.
• Prioritize and action service management issues.
• Support meeting room systems and events.
• Participate in Lean Agile project delivery for IT projects.

Skills

Strong customer service skills

Interest in IT

Tools

UNIT4

Job description

Overview

The SKA Observatory (SKAO) is a next‑generation radio astronomy facility that will transform our understanding of the Universe. Enabled by cutting‑edge technology, it promises to have a major impact on society, in science and beyond. In Australia, SKAO is collaborating with CSIRO to operate the SKA‑Low Telescope in remote Western Australia, with critical support provided by our Science Operations Centre (SOC) in Perth.

As an IT Support Officer, you will play a key hands‑on role in supporting technology‑related activities for the newly established SKA‑Low SOC in Perth. This is a generalist role within the telescope team, working closely with teams in Perth and across SKA‑Low to ensure smooth operations, providing technical support for desktops, networks, and communications systems, as well as assisting with incident resolution and service improvements.

You will assist with setting up and maintaining systems, providing helpdesk support, and supporting network and communications technologies. Your work will also include helping with meeting room systems, events, and IT projects that deliver new services and improvements. This is an early‑career position designed for someone who is keen to build a future in IT support – so while a demonstrated interest in IT and strong customer service skills are essential, full training will be provided to help you succeed in this role.

Responsibilities

• Setting up systems and providing ongoing support for software and hardware at desktops and laptops, and other technology‑related activities within the newly established SOC.
• Providing technical support for wider Information & Communications Technology (ICT) services, including performing incident support and support of communications, network, and presentation technologies.
• Providing helpdesk support for SKA‑Low staff using SKAO software, including UNIT4.
• Prioritising, responding to, and actioning issues in the service management queue in relation to services, service improvements, and asset lifecycle management.
• Adopting service management disciplines such as ITIL and Change Management.
• Supporting meeting room systems (video conferencing, audio‑visual devices, and control/scheduling systems), and providing support to (sometimes large‑scale) events such as conferences and large meetings where these can be physical, hybrid or virtual.
• Supporting Lean Agile project delivery of key IT projects delivering new services and improvements to existing systems such as UNIT4.

How to Apply

Apply here: IT Support Officer - SKA‑Low Telescope Job Details | CSIRO

(or go to https://jobs.csiro.au/search/?createNewAlert=false&q=ska-low and search using the reference number above)