IT Support Manager: Service Desk & Team Leadership

Israelcakes; Bristol; On-site; GBP 45,000 - 60,000; Full time

Job summary

A supportive IT services provider in the United Kingdom is seeking a skilled manager to lead their IT Support Team. The role involves overseeing service desk operations, managing escalations, and coordinating with suppliers. The ideal candidate will have experience in team management, a strong customer-focused approach, and the ability to utilize data for service improvement. The position requires occasional travel to hospice sites and offers a dynamic work environment.

Qualifications

• Experience in direct line management of IT support teams.
• Ability to oversee service desk operations effectively.
• Strong problem-solving and escalation management skills.

Responsibilities

• Manage the IT Support Team and their daily workloads.
• Oversee service desk operations for incident resolution.
• Coordinate with suppliers and third-party providers for services.
• Use data to identify trends and improve services.
• Maintain stock levels of IT equipment for hospice sites.

Skills

Customer-focused approach

Team management

Service desk operations

Incident management

Knowledge base management

Job description

A supportive IT services provider in the United Kingdom is seeking a skilled manager to lead their IT Support Team. The role involves overseeing service desk operations, managing escalations, and coordinating with suppliers. The ideal candidate will have experience in team management, a strong customer-focused approach, and the ability to utilize data for service improvement. The position requires occasional travel to hospice sites and offers a dynamic work environment.