IT Support Manager - Europe, Multi-Site Lead

Methodfi; City of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company in the UK is seeking a Technical Support Manager to lead their IT support function across the UK and Europe. The ideal candidate will be responsible for managing a technical support team, implementing processes, and driving service improvement. Strong experience in IT management and ITIL principles is crucial for success in this role. This position requires a hands-on approach with a focus on employee collaboration and enhancing service delivery.

Benefits

Private healthcare

Dental insurance

Work from abroad policy

2-for-1 share purchase plans

EV Scheme

Extra festive time off

Family-friendly benefits

Qualifications

• Proven experience in IT support management across multiple sites.
• Ability to lead and develop technical teams.
• Strong familiarity with AV/VC support and meeting room standards.

Responsibilities

• Lead and develop a distributed technical support team across multiple sites.
• Implement workload management strategies and procedures.
• Oversee escalations and provide leadership in a fast-paced environment.

Skills

Experience leading IT Service Desk and Desktop Support teams

Understanding and application of ITIL principles

Confidence using and optimizing ITSM tools

Managing hardware assets efficiently

Troubleshooting across Windows, macOS, and iOS

Strong relationship-building skills

Tools

MDM solutions (JAMF, Microsoft Endpoint Manager)

Microsoft 365

Atlassian products

Job description

A leading technology company in the UK is seeking a Technical Support Manager to lead their IT support function across the UK and Europe. The ideal candidate will be responsible for managing a technical support team, implementing processes, and driving service improvement. Strong experience in IT management and ITIL principles is crucial for success in this role. This position requires a hands-on approach with a focus on employee collaboration and enhancing service delivery.