IT Support Manager

Dcs Group; Banbury; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading FMCG distributor in Banbury is seeking an experienced IT Support Manager to lead a dynamic team. You will oversee IT operations, ensuring high-quality customer service and the development of internal IT procedures. Ideal candidates will have substantial experience managing IT support teams, strong technical skills in Microsoft 365 and Azure, and an understanding of cyber security standards. Join us to shape our technology strategy and contribute to our continued success.

Qualifications

• Proven experience managing and leading an IT support team.
• Proven experience in an IT service desk or support role.
• Hands-on experience with network administration.

Responsibilities

• Lead and manage the IT support team.
• Oversee day-to-day IT operations.
• Drive high-quality, user-centric customer service.

Skills

Managing IT support team

Technical knowledge of Microsoft 365

Windows & Linux environments

Excellent communication skills

Problem-solving skills

Tools

VM Ware

SQL

Microsoft Endpoint Manager

Job description

Overview

About DCS Group
DCS Group is the UK’s leading distributor, manufacturer, and exporter of health, beauty, and household brands. We are proud to be the exclusive UK partner for global names such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, and SC Johnson, alongside our own Enliven brand.

Our business is growing fast, with exciting developments in food distribution bringing brands like Whitworths and Danone into our portfolio.

With over 30 years of continuous growth, we remain a family-owned business that values people, passion, and performance. We operate from two fantastic sites: a 26-acre head office and warehouse in Banbury, and a state-of-the-art 100,000 sq. ft manufacturing facility in Redditch.

Joining DCS means being part of a dynamic, supportive team, working with some of the world’s biggest FMCG brands and helping us build the next big ones too.

Location: Banbury

Responsibilities

As the IT Support Manager your responsibilities will include but not limited to;

• Lead and manage the IT support team, providing guidance, mentorship, and escalation support.
• Oversee day-to-day IT operations and ensure efficient resolution of technical issues.
• Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations.
• Maintain and develop internal IT procedures, policies, and technical standards.
• Support the deployment and maintenance of new IT systems, software, and services.
• Contribute to IT strategy and continuous improvement initiatives across the business.
• Oversee Maintenance of IT infrastructure – Server Networks, Cloud platforms and data storage
• Manage Day to day running of the IT service desk – ensuring prompt resolution and high level of customer satisfaction.
• Monitor and address potential vulnerabilities working closely with external partners as needed.
• Work with IT leadership to help shape the companies technology strategy

Qualifications

What we are looking for in our IT Support manager;

We’re seeking a proactive IT Support Manager who thrives on learning and adapting in a fast-changing tech environment, with a focus on leading and developing a strong team. You will have had experience in the following areas;

• Proven experience managing and leading an IT support team - management experience is essential.
• Proven experience in an IT service desk or support role
• Strong technical knowledge of Microsoft 365 and Azure
• Good Windows & Linux environments understanding – VM Ware, SQL, Networking
• Hands-on experience with Microsoft Endpoint Manager, Windows desktop support, and network administration.
• Understanding of cyber security standards and frameworks (e.g. Cyber Essentials, ISO27001).
• Excellent communication, problem-solving, and organisational skills.
• Strong understanding of IT governance, risk, and controls.
• Experience managing IT security and continuity processes.
• Ability to balance hands-on technical support with leadership responsibilities.
• A proactive, engaging, and positive approach with a genuine enthusiasm for technology and team development.