IT Support Engineer

CluePoints SA; United Kingdom; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A fast-growing technology firm in the United Kingdom is seeking an IT Support Engineer to provide exceptional technical support across locations. The role involves maintaining IT infrastructure, managing access and mobile devices, and offering end-user support. Candidates should have 3-5 years of experience in corporate IT environments and a bachelor's degree in a related field. The position offers competitive salary and benefits, with opportunities for training and growth in an international team.

Benefits

Flexible working hours

Access to training materials

Team-building activities

Qualifications

• 3-5 years experience in corporate IT environments focusing on end-user support.
• Strong analytical and problem-solving aptitude.
• Familiarity with ITIL practices and networking fundamentals.

Responsibilities

• Maintaining corporate IT infrastructure including workstations and cloud applications.
• Supporting Microsoft Entra ID and access management.
• Providing end-user technical support and training.

Skills

End-user support

Windows/Mac/Linux workstations

Microsoft 365 administration

Azure cloud services

IT security principles

Customer service orientation

Analytical problem-solving

Communication skills

Education

Bachelor's degree in computer science or related field

Tools

Microsoft Entra ID

Jira Service Management

JAMF or similar MDM solutions

Job description

Job Description

CluePoints is a fast growing AI / SaaS solutions provider to the Life Sciences industry. Our software enables both risk planning and operational risk monitoring that utilizes advanced Machine Learning & Statistical algorithms to determine the quality of clinical trial data during and following study execution. Due to hyper-growth, we are expanding our internal team and seeking an IT Support Engineer to provide best‑in‑class service and technical support across our locations. The role will be based in the vicinity of London, UK (Remote with a 2 days per month in the London office, plus additional days as required).

Job Requirements

• 3-5 years experience in corporate IT environments with strong focus on end‑user support
• Demonstrated experience with:
• Windows, Mac, and/or Linux workstations
• Microsoft 365 administration and Windows 365
• Microsoft Entra ID management
• Azure cloud services
• Mobile device management
• Jira Service Management or similar ticketing systems
• Understanding of IT security principles and regulatory compliance requirements (SOC2, GDPR)
• Strong customer service orientation and ability to explain technical concepts to non‑technical users
• Familiarity with ITIL practices
• Experience with JAMF or similar MDM solutions is a plus
• Networking fundamentals
• Strong analytical and problem‑solving aptitude
• Ability to prioritize tasks and manage multiple requests in a fast‑moving environment
• Team player with excellent communication skills
• Bachelor's degree in computer science, information technology or related fields, or equivalent relevant experience
• Ability to travel occasionally for short trips to Belgium

Job Responsibilities

• Maintaining corporate IT infrastructure including workstations, system software, M365 and SaaS/Cloud based applications
• Managing mobile devices and subscriptions
• Supporting Microsoft Entra ID and access management
• Diagnosing and resolving hardware, software, networking, and system issues and outages
• Replacing and upgrading defective or outdated components when necessary
• Monitoring system performance to ensure everything runs smoothly and securely
• Providing end‑user technical support and training
• Creating and IT documentation, assets inventory, and process guides
• Supporting employee onboarding and managing IT accounts/requirements
• Contributing to IT infrastructure improvement initiatives
• Ensuring compliance with regulatory requirements (SOC2 T2, GDPR, NIS2)
• Implementing and maintaining basic IT security controls and practices

Job Benefits

Reasons to Join Us

• Flexibility is part of our DNA
• Many activities are organized during the year such as team lunches, happy hours, team buildings, holiday parties and many other celebrations!
• At CluePoints, learning, training and personal growth are part of the game: you’ll have access to online training materials, certifications sponsored by the company, personal growth plans, and career paths to explore new opportunities.
• You’ll work with a fast‑growing, multi‑disciplinary and international team representing over 20 different nationalities, in an English‑speaking working environment.
• You’ll have a challenging and rewarding job in an ambitious and fast‑paced technology scale‑up that has received many national and international awards including “Scale‑Up of the year 2019”!
• Competitive salary & benefits