IT Support Engineer - Motherwell

Hemmersbach GmbH & Co. KG; Chelmsford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global IT infrastructure provider is looking for an IT Support Engineer to facilitate the best customer experience. The role requires providing on-site support, troubleshooting technical issues, and documenting solutions. Candidates should have at least 18 months of IT experience and the ability to build relationships with clients. This position is office-based in Feltham, with ad-hoc visits to nearby sites, and involves a commitment to excellent customer service.

Benefits

Buddy program

Internal career development program

Medical cash plan

Onboarding program

Qualifications

• 18 months of IT experience (or equivalent) required.
• Ability to build relationships with clients.
• Experience in OS, Apps and H/W installation and troubleshooting.

Responsibilities

• Provide IT support and enthusiastically assist customers.
• Handle inbound calls and resolve customer queries.
• Document troubleshooting steps in a ticketing system.

Skills

Relationship building

OS, Apps and H/W installation

Troubleshooting skills

Customer service

Job description

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Contact us directly if you have any questions about this open job position

• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system

Whilst based at the office in Motherwell, you will be expected to attend tickets raised in offices near Sterling & Bathgate - these will occur on an ad-hoc basis, so transportation will be required.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• Medical cash plan
• Onboarding program

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IT Support Engineer - Feltham (Mar /Apr '26)