IT Support Engineer

Cellular Origins Ltd; Melbourn; On-site; GBP 35,000 - 50,000; Full time

Job summary

A biopharmaceutical company in Melbourn is seeking an IT Support Engineer to enhance and secure the IT infrastructure. The role involves providing multi-level support, managing Microsoft 365 and Azure services, and ensuring reliability across operations. Ideal candidates have strong IT support experience and hands-on skills with various Microsoft tools. The position offers an opportunity to contribute to life-changing therapies and includes benefits like annual bonuses and private medical insurance.

Benefits

Annual bonus

25 days holiday

10% pension contribution

Private medical insurance

Free lunch and refreshments

Life insurance

Electric car leasing scheme

Qualifications

• Experience providing IT support from 1st to 3rd line.
• Familiarity with device management and cybersecurity.
• Competence in maintaining Windows Server and Active Directory.

Responsibilities

• Support and secure IT environment across the Melbourn campus.
• Develop and manage Microsoft 365 and Azure services.
• Provide troubleshooting for internal users.

Skills

Strong IT support experience

Hands-on experience with Microsoft Intune

Good knowledge of Veeam backups

Experience with networking hardware

Willingness to work fully on site

Tools

Microsoft 365

Autopilot

Active Directory

VMware

Job description

Company Description

IT Support Engineer Full time, on‑site, Melbourn, Cambridgeshire. Cell therapies are changing how we treat serious diseases by using a patient’s own cells to fight illness. To make these treatments available to many more people, manufacturing has to become more scalable, more reliable and more connected. That is what Cellular Origins is here to solve, and it is only possible with a secure, dependable and well designed IT environment.

As an IT Support Engineer at Cellular Origins, you’ll help build and protect the digital backbone that keeps our teams moving. From laptops and servers to networks and cloud services, you’ll keep the basics rock solid so our scientists and engineers can focus on bringing life changing therapies to patients faster.

Job Description

About the role

This is a hands‑on role where you’ll support, improve and secure the IT environment across our Melbourn campus. You’ll work across 1st, 2nd and 3rd line support, lead technical improvements, liaise with team members on trickier issues.

This role will provide opportunities to strengthen and expand the skills you possess in areas such as; device management and cybersecurity, while shaping how we use Microsoft 365, Azure, Intune and modern endpoint tools as we grow.

What You’ll Do

You’ll be part of a small, collaborative IT team, supporting colleagues on site and remotely. Day to day, you’ll help make sure systems are reliable, secure and simple to use.

You Will

• Provide 1st, 2nd and 3rd line support to internal users, troubleshooting issues and keeping people productive.
• Help to develop our Microsoft 365 environment, as we grow.
• Administer Microsoft Azure services so they are available, performant and aligned with business needs.
• Lead device lifecycle management using Microsoft Intune and Autopilot, from deployment and configuration through to ongoing support.
• Carry out routine Windows Server maintenance, including patching, monitoring and performance tuning.
• Maintain Active Directory and group policies to keep identities, access and permissions in good shape.
• Manage and monitor Veeam backups, helping to protect critical data and support rapid recovery when needed.
• Support hybrid telephony systems such as 8x8 and Microsoft Teams, keeping communication smooth across the organisation.
• Maintain and secure corporate mobile devices with modern MDM tools.
• Contribute to infrastructure and security improvements, including networking, device management and endpoint security projects.

You’ll also play a key role in technical projects, acting as a trusted escalation point and helping to shape how IT evolves as Cellular Origins scales.

Qualifications

About you

You enjoy solving problems, helping people and making systems work better every week than they did the week before. You are as comfortable talking to a colleague who is stuck with Teams as you are diving into a server, firewall or Intune profile.

You’ll Bring

• Strong IT support experience, from 1st through to 3rd line.
• Solid hands‑on experience with Microsoft Intune, Autopilot, Microsoft 365 and Active Directory.
• Good knowledge of Veeam backups and virtualisation tools such as VMware.
• Experience with networking hardware, ideally including HP Aruba and ClearPass.
• Confidence working independently in a small team, managing your own workload and meeting deadlines.
• Willingness to work fully on site at our Melbourn campus.

It would be great, though not essential, if you also have:

• Exposure to PowerShell scripting and automation.
• Knowledge of Microsoft Entra, MDM policies and security compliance.
• Familiarity with server builds, storage and AV or telephony systems.
• Certifications such as ITIL, CompTIA Network+ or A+, or Windows certifications.
• Experience with Oracle NetSuite.
• Experience supporting Office 365 migration or consolidation projects.

If you are naturally curious, enjoy learning new technologies and like the idea of supporting teams whose work has a direct impact on patients, you will thrive here.

Additional Information

Cellular Origins is based on the TTP Campus, within purpose‑built sustainable offices, labs and green surroundings, 10 miles south of Cambridge. Our working culture encourages entrepreneurship, shared ideas and collaboration, while providing you the freedom to do your best work.

Our Employee Benefits Include

• Annual bonus
• 25 days holiday
• Employer pension contribution of 10% of salary
• Free lunch and all‑day refreshments
• Private medical insurance for employees and dependants
• Enhanced family friendly leave
• Life insurance worth 6x salary
• Electric car leasing scheme
• Cycle to work scheme
• Season ticket loan
• Activities and community that supports healthy activities that bring colleagues together; whether it’s lunchtime squash or football, Zumba or our own rock band. Colleagues initiate new clubs and outings whenever they feel there’s something missing!
• Local sports facilities and theatre discounts and memberships.

How To Apply

If you are excited by the idea of using your IT skills to support teams who are changing how cell therapies are manufactured, we would love to hear from you. Apply now and help us build the secure, reliable and scalable digital foundations that will bring life changing treatments to more patients, faster.