IT Support Engineer

Keyence Corp.; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global technology leader in London is seeking an IT Support Engineer to manage IT equipment, provide first-line support, and handle IT infrastructure. The ideal candidate has a degree in IT, 1+ years of support experience, and strong problem-solving skills. Benefits include a guaranteed bonus, pension plan, and private healthcare.

Benefits

Quarterly Bonus (Guaranteed £4k in year one)

Advanced Company Pension

Life Cover

Private Healthcare

Subsidised Gym Membership

Full Expensed Travel and Accommodation

Qualifications

• 1+ years in a 2nd line support role or equivalent IT Support Experience.
• Experience in a corporate IT environment supporting end users.
• Ability to analyse and communicate data effectively.

Responsibilities

• Management and support of IT equipment and phones for all staff.
• The first point of contact for all IT issues.
• Installation of IT workstations and software.

Skills

Attention to detail and logical

Excellent verbal and written communication

Strong time management

Problem-solving skills

Analytical skills

Proactive

Education

Degree in IT/Business with IT/Computer Science

CompTIA A+ or similar

Job description

Join to apply for the IT Support Engineer role at KEYENCE CORPORATION

Keyence is a world leader in Sensors, Safety, Vision, Measurement and Microscopes. Founded in Japan in 1974, Keyence has experienced rapid growth and is now turning over more than $8 billion global sales per year. We also operate on over 50% profit due to our Direct Sales model!

We have been listed on Forbes “The World’s Most Innovative Companies” Top 100 every year since its inception and we have over 300,000 clients worldwide, including the main blue chip manufacturers.

Job Specification

• Management and support of IT equipment and phones for all staff
• Being the first point of contact and support for all IT issues that arise
• IT infrastructure and security across Keyence UK & Ireland’s offices
• The ordering and inventory control including, but not limited to IT and phone equipment
• Installation of IT workstations via software distribution (PC systems, laptops, operating systems and company specific software)
• Support of problems with various Microsoft components
• Various IT projects including new system implementation
• Basic level network infrastructure support and management
• Management of AzureAD, Intune, Windows 11 and Office365. With 3rd line escalation when required.
• IT supplier related activities e.g., Procurement

Personal Requirements

• Attention to detail and logical
• Excellent verbal and written communication skills to interact with users and elevate issues effectively
• Flexible and resilient
• Strong time management and able to effectively prioritise tasks
• Proactive
• Strong analytical skills
• Problem‑solving skills, creativity
• Ability to work independently and as part of a team
• Willingness to learn
• Integrity: The role requires appropriate handling of confidential, sensitive information

Qualifications and Experience

• Degree educated (IT/Business with IT/Computer Science)
• Able to effectively analyse and communicate data
• Successful management of projects within previous role
• Experience working in a corporate IT environment supporting end users
• 1+ Years in a 2nd line support role or equivalent IT Support Experience
• CompTIA A+ or similar required
• Must hold a full driving licence

Package

• Quarterly Bonus (Guaranteed £4k in year one)
• Advanced Company Pension
• Life Cover
• Private Healthcare (including subsidised Gym Membership)
• Full Expensed Travel and Accommodation

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Automation Machinery Manufacturing and Manufacturing

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