IT Support Engineer

Gophq; Chester; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established IT services company located on the outskirts of Chester is seeking an experienced IT Support Engineer to enhance their team as they expand. You will manage support incidents and engage in technical projects, with an opportunity for management progression. The ideal candidate should have around 5 years of relevant experience and be keen to advance in their career. The position offers a competitive salary of up to £35,000 and various employee benefits.

Benefits

Competitive Salary up to £35,000

Team pay day lunches

Birthday off

Employee health package

Company Pension scheme

Role development and progression

Qualifications

• Approximately 5 years of experience in an IT Support role.
• Demonstrated skills in support and incident management.
• Experience within an MSP environment is preferred.

Responsibilities

• Manage incidents and support requests to 2nd/3rd Line level.
• Setup Firewalls, Routers, and Switches.
• Assume key responsibility for onboarding new clients.
• Conduct regular System Checks & Audits.
• Provide customer support and solve technical issues.

Skills

IT Support experience

Hyper-V expertise

VoIP/Yeastar Hosted Phone Systems

Knowledge of Microsoft technologies

Strong communication skills

Job description

Join to apply for the IT Support Engineer role at Blakemore & Associates

Overview

One of our premier clients, an established and expanding IT Services company, are at a point where they are looking to make a crucial hire into the business to aid their ambitious expansion plans moving into 2026. They are seeking an IT Support Technician to join their growing team dedicated to delivering a professional and polished service. You will be working from their modern offices on the outskirts of Chester and at client premises throughout the North West and on occasion further afield. As a key person within the team infrastructure no two days will be the same and you will have input to a wide variety of projects. This is a position which, once bedded into their culture and familiarised with their ways of working and client engagement will lead to a fast tracking into management, initially into Support Desk Management, then evolving further into Operations. The ideal candidate will have approximately 5 years in an IT Support role and now be ready and skilled to move into a more senior position with more responsibility.

Responsibilities

• Manage incidents and support requests to 2nd/3rd Line level working to SLAs
• Setup of Firewalls, Routers, Switches
• Assume key responsibility for the transition of on-boarding new clients and transferring knowledge to the Service Desk team
• Regular System Checks & Audits at customer sites
• Ensuring the best possible service levels are provided encouraging a professional and customer focused ethos within the team
• Customer Support, taking support calls and solving technical issues remotely
• Support of VOIP systems such as Horizon, 3CX, Yeastar
• Part of 24/7 on-call rota
• Represent the company culture and ensure the customer receives the best possible service throughout their journey

Essential Skills

• Ability to demonstrate effective skills in support with proven experience of an IT Support based role
• Experience with Hyper-V, Server OS
• Experience with VoIP/Yeastar Hosted Phone Systems
• Excellent knowledge of Microsoft technologies
• Previous experience within a similar role within an MSP environment
• Strong communication skills

Why do you want to work for them?

• Even though they have been established for many years, the business has great expansion plans for 2026
• Collaborative and team playing culture
• Opportunity for continuous personal development
• Competitive Salary up to circa £35,000
• Team pay day lunches
• Birthday off
• Employee health package
• Company Pension scheme
• Role development and progression to Support Desk Manager

Seniority Level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT System Training and Support

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