IT Support Coordinator

2plan wealth management Ltd; Leeds; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading wealth management firm in Leeds is seeking an IT Support Coordinator to provide excellent technical support. Responsibilities include delivering 1st and 2nd line support, troubleshooting hardware/software issues, and maintaining IT documentation. Ideal candidates will have hands-on technical support experience and strong problem-solving skills. This full-time position offers a salary up to £34,000 and various benefits, including a bonus scheme and flexible medical insurance options.

Benefits

Salary up to £34,000

Bonus scheme up to 7.5%

Pension matching scheme

Critical illness cover

Death in service benefit

27 days holiday plus bank holidays

Qualifications

• Established hands-on experience in 1st line technical support or help desk environment.
• Proven track record of successfully resolving technical issues in a business environment.
• Experience working with ticketing systems and IT service management processes.

Responsibilities

• Provide responsive and effective 1st and 2nd line technical support to all colleagues and advisers.
• Diagnose, troubleshoot, and resolve hardware and software issues across various platforms.
• Maintain detailed documentation of all support interactions and resolutions.

Skills

Customer service skills

Problem-solving

Communication skills

Technical troubleshooting

Analytical skills

Tools

Ticketing systems

Desktops

Laptops

Job description

Role

Join to apply for the IT Support Coordinator role at 2plan wealth management Ltd.

We’re on the lookout for an IT Support Coordinator to join our growing team, providing exceptional technical support across the 2plan Group. The role offers an exciting opportunity to work in a dynamic environment where youull responsibility for delivering comprehensive 1st and 2nd line IT support to all colleagues and advisers within our organisation.

You’ll play a crucial role in maintaining operational excellence by ensuring our technology infrastructure runs smoothly and efficiently. You you are the first point of contact for technical issues, working collaboratively with internal teams and external vendors to resolve problems quickly and effectively.

This position is ideal for a technically-minded individual who thrives in a fast-paced environment, is passionate about delivering outstanding customer service and committed to the continuous improvement of our IT operations.

The benefits:

• Salary - up to £34,000
• Bonus scheme - on target bonus - 7.5%
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Death in service - 4 x salary
• 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
• A range of other flexible benefits to include private medical insurance, dental insurance and much more.

Key Accountabilities

• Provide responsive and effective 1st and 2nd line technical support to all 2plan colleagues and advisers
• Diagnose, troubleshoot, and resolve hardware and software issues across various platforms and applications
• Maintain detailed documentation of all support interactions and resolutions in our ticketing system
• Configure, deploy, and maintain operational IT equipment including desktops, laptops, mobile devices, and peripherals
• Monitor system performance and proactively identify potential issues before they impact users
• Maintain accurate inventory of all IT assets and equipment
• Support disaster recovery procedures and business continuity planning
• Assist with compliance requirements related to data protection and security standards

What you will need to succeed

• Established hands-on experience in 1st line technical support or help desk environment
• Proven track record of successfully resolving technical issues in a business environment
• Experience working with ticketing systems and IT service management processes
• Strong customer service background with ability to communicate technical concepts to non-technical users
• Problem-solving mindset with strong analytical and troubleshooting abilities
• Excellent communication skills - both written and verbal, with ability to explain technical concepts clearly
• Time management and prioritisation skills to handle multiple concurrent issues effectively
• Attention to detail and commitment to maintaining high-quality service standards
• Awareness of financial services industry regulations and compliance requirements (desirable but not essential)
• Knowledge of current technology trends and emerging solutions relevant to business operations
• Commitment to continuous learning and professional development
• Customer-focused approach with dedication to user satisfaction
• Adaptable and flexible in response to changing business needs and priorities
• Proactive mindset with ability to identify improvements and implement solutions

Why us?

2Plan Wealth Management was launched in July 2007 and we have continuously built on our strengths to become one of the leading wealth management firms in the UK. Our head office administration, technology and regulatory teams provide exceptional support to all our financial advisers around the country, enabling them to deliver the best possible service to clients. The client experience is paramount and all our advisers pride themselves on providing up-to-date advice and building long lasting, professional client relationships. We want all our clients to view 2plan wealth management as their trusted go-to adviser for their financial matters.

At The Openwork Partnership, we are a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We’re investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential. We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology