It Support Apprentice

Apollotechsolutions; United Kingdom; On-site; GBP 16,000 - 22,000; Full time

Job summary

A leading IT solutions provider in the UK is seeking an IT Support Apprentice to provide on-site IT support across various customer sites. The role includes installing and maintaining IT equipment, responding to support tickets, and ensuring high levels of customer service. The apprenticeship offers full training and the opportunity to achieve a Level 3 ICT qualification. Ideal candidates are professional, adaptable, and possess strong communication skills.

Qualifications

• Capable of installing and configuring IT equipment.
• Able to travel to customer sites for on-site support.
• Experience with Windows, Office 365, and antivirus software.

Responsibilities

• Provide on-site IT support at schools and businesses.
• Respond to support tickets and escalate issues.
• Maintain documentation and inventories.

Skills

Professionalism

Customer service

Good hygiene

Punctuality

Excellent communication skills

Strong presentation skills

Education

ICT Level 3 apprenticeship

Job description

IT Support Apprentice – at APOLLO TECHNOLOGY SOLUTIONS LLC

We're dedicated to empowering businesses, schools and individuals alike with the tools they need to thrive in an ever‑evolving digital landscape. From bespoke IT support to state‑of‑the‑art solutions, our mission is to transcend boundaries and catalyse progress. Join us on a journey of innovation where possibilities are limitless.

Responsibilities

• Travel to schools and business customer sites to provide on‑site IT support.
• Provide field‑based service, travelling regularly to customer sites; mobile and capable of working independently (company car supplied).
• Install, configure and maintain desktops, laptops, tablets, printers and networking equipment.
• Respond to support tickets and, when necessary, escalates complex issues to senior engineers.
• Assist customers with software installations, updates and troubleshooting (Windows, Office 365, antivirus, school MIS systems).
• Maintain IT asset inventories and documentation on‑site.
• Ensure all work is performed in line with data protection and safeguarding policies, particularly when working in schools.
• Present a high level of professionalism and excellent customer service at all times.
• Learn from experienced engineers and participate in relevant training and certification programmes.

Desirable Skills

• Professionalism
• Customer service
• Good hygiene
• Punctuality

Personal Qualities

• Friendly & professional
• Adaptable
• Excellent communication skills
• Strong presentation skills

ICT (Information Communications Technician) Level 3 apprenticeship. You will receive full training and support to achieve a Level 3 ICT qualification.

Working hours: 8:30 am – 5:00 pm, Monday to Friday.

Employment Details

• Seniority level: Internship
• Employment type: Full‑time
• Job function: Information Technology
• Industry: IT Services and IT Consulting
• Location: Somerset, England, United Kingdom