IT Support Analyst – Hybrid (1 Day WFH) in Dungannon

Northern Ireland Water Limited; Belfast; On-site; GBP 28,000 - 33,000; Full time

Job summary

A growing multi-site business in Dungannon is looking for an IT Support Analyst to enhance its IT function. The role involves supporting users, troubleshooting systems, and managing Microsoft technologies in a fast-paced environment. With a salary of up to £33,000, this permanent position allows for variety and potential progression. 5 days onsite work is required initially, with flexible working options available after six months. Strong communication and troubleshooting skills are essential for this opportunity.

Benefits

Salary up to £33,000

Permanent opportunity

Modern tech environment

39-hour working week

Flexible working pattern options

Qualifications

• Proven experience in 1st/2nd line IT support essential.
• Strong troubleshooting mindset with logical thinking.
• Experience with Microsoft technologies preferred.

Responsibilities

• Support users in a multi-site environment.
• Ensure systems run smoothly and provide technical support.
• Perform hardware troubleshooting and end-user support.

Skills

1st/2nd line IT Support experience

Troubleshooting and diagnostic skills

Supporting Microsoft ecosystem technologies

Excel (VLOOKUP)

Communicating with non-technical users

Tools

Active Directory

Microsoft 365 / Office 365

Azure AD

ManageEngine

MySQL/MariaDB

Job description

A growing multi-site business in Dungannon is looking for an IT Support Analyst to enhance its IT function. The role involves supporting users, troubleshooting systems, and managing Microsoft technologies in a fast-paced environment. With a salary of up to £33,000, this permanent position allows for variety and potential progression. 5 days onsite work is required initially, with flexible working options available after six months. Strong communication and troubleshooting skills are essential for this opportunity.