IT Support

Motorsport-Total.com GmbH; Woking; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading racing team based near Woking is seeking an IT Support Specialist to ensure efficient user support and manage technical issues. The role involves working with various technology stacks and requires deep knowledge of Microsoft Office 365, networking, and enterprise infrastructure. The team values innovation and flexibility in a fast-paced environment, providing numerous benefits including private healthcare and hybrid work arrangements.

Benefits

Private healthcare

Car schemes

Life insurance

Generous pension contributions

Gym access

Qualifications

• Experience tackling complex technical faults.
• Profound knowledge of Microsoft Office 365.
• In-depth understanding of Mac OS and Windows 10.

Responsibilities

• Resolve IT support requests efficiently.
• Analyze root causes for technical issues.
• Build relationships with stakeholders.

Skills

Technical support

Microsoft Office 365

Mac OS

Windows 10

Networking

Education

MCP/MCITP/CCNA certification

Tools

Azure AD

Windows Server

Hyper-V

SSO

SCCM

Job description

Job description

At McLaren Racing, we’re not just here to try to take the chequered flag. We’re here to excite our fans, inspire our people and deliver for our partners. And we’re also committed to evolving our sport, our industry, and our technology, too.

Purpose of the Role

The role will ensure that end user support is both efficient and reliable. Our team are responsible for supporting the IT environment, resolution of technical issues and fulfilling user requests.

We operate in a fast-paced environment that’s not your standard 9-5, so flexibility in working hours will be required. Culturally it’s a fun, supportive, ambitious and delivery focused team that provides members with flexibility, autonomy and exciting opportunity throughout the multiple racing series we support.

Role Dimensions

The role will own the successful implementation of key technical enhancements to continually improve responsiveness and consistency of resolution to IT support requests and the IT service received by the end user community.

This is an varied role that covers the complete end user systems estate, inclusive of the device and platform they operate on. Ensuring new and updated business solutions meet business requirements, delivering demonstrable business value, aligned to best practice deployment of technology stacks and industry best and/or standard processes. You’ll act as an IT Representative to the key business stakeholders to help deliver the Business Technology Roadmap.

Principal Accountabilities

• Using strong technical skills that span across a breadth of technology areas to find solutions to both typical and unconventional problems.
• Ensuring that issues are resolved in a prioritised way based on impact.
• Analysing root causes to ensure permanent resolution where possible.
• You will have an open mind to innovation and new solutions and seek to bring those into the environment.
• Taking ownership of end user issues with a strong sense of accountability.
• Building and maintaining relationships with key Business stakeholders and suppliers.
• Tactical decisions to implement initiatives to ‘get things done’.
• Prioritisation of tasks in a high-pressure environment including managing customer expectations.

Job Requirements

Knowledge, Skills and Experience

In order to thrive within this role, you’ll need to demonstrate previous experience in complex organisations and IT Support with an in-depth knowledge of the following areas:

• Experience tackling complex technical faults working with cross functional teams.
• Profound working knowledge of the entire Microsoft Office 365 suite.
• In-depth understanding and experience with multiple OS platforms such as Mac OS & Windows 10.
• Experience with enterprise level infrastructure such as Azure AD, Windows Server, Hyper-V, SSO, SCCM, Group Policy, Security.
• Good networking understanding, VLANs, VPN, DHCP, DNS, LAN, WAN, Cisco Meraki.
• Some previous knowledge of hardware procurement and asset management.
• Understanding of ITIL and Service Management good practice framework.
• MCP/MCITP/CCNA certified desirable.

Personal Attributes

• Ability to build and maintain relationships with customers, peers, and stakeholders.
• Strong verbal and written communication skills.
• Excellent customer service skills proven within a high-pressure environment.
• Ability to remain calm and efficient under pressure.
• Good at problem solving and being organised in an enterprise environment.
• Ability to absorb technical information and communicate effectively at all levels to both technical and non-technical audiences.

What can McLaren offer?

We constantly strive to be better tomorrow than we are today. Our ambition is to be the most pioneering and exhilarating racing team in the world, and our collective task is to set the standards for high performance in sport. We show up every day with energy and enthusiasm, ready to play our part.

We encourage and support diversity, equity and inclusion. We will actively promote a culture that values difference and eliminates discrimination in our workplace.

McLaren Racing is based at the iconic McLaren Technology Centre (MTC) near Woking. Here at McLaren, we offer hybrid working with 3 days a week based in the MTC.

Our state of the art, sustainable campus offers many facilities including a gym, restaurant and indoor and outdoor break-out areas, as well as direct access to park and common land. The MTC is connected to Woking mainline station via regular shuttle buses, from which London Waterloo is a 30 minute train ride.

We offer a comprehensive package of benefits including private healthcare, car schemes, life insurance and generous pension contributions.