IT Service Manager — Hybrid (Defence & Critical Ops)

Babcock Canada Inc.; Leicester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading defense contractor in Leicester seeks an experienced IT Service Manager to oversee service delivery and manage relationships with clients. You will be pivotal in ensuring seamless IT operations across various sectors, supporting new solutions, and driving business change initiatives. This full-time position offers a hybrid working model with a competitive salary and benefits package, including flexible working options and a pension scheme.

Benefits

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Flexible working options

‘Be Kind Day’ for volunteering

Qualifications

• Experience in managing operational IT delivery teams.
• Strong understanding of IT's role in business.
• Ability to write and present reports for senior stakeholders.
• Experience with IT budgets is beneficial.

Responsibilities

• Manage customer relationships through communication.
• Support service transition activities.
• Collaborate with the Business Engagement Team on proposals.
• Drive adoption of new services.
• Ensure compliance with sector standards.

Skills

Managing operational IT delivery teams

Understanding IT and business operations

Writing and presenting reports

Commercial negotiations

Education

ITIL Foundation or Practitioner certification

Job description

A leading defense contractor in Leicester seeks an experienced IT Service Manager to oversee service delivery and manage relationships with clients. You will be pivotal in ensuring seamless IT operations across various sectors, supporting new solutions, and driving business change initiatives. This full-time position offers a hybrid working model with a competitive salary and benefits package, including flexible working options and a pension scheme.