IT Service Desk Technician | Hybrid Role in Glasgow

McLaughlin & Harvey; Bellshill; On-site; GBP 25,000 - 35,000; Full time

Job summary

A construction and engineering firm in Scotland is seeking an IT Service Desk Technician to provide technical support and enhance team collaboration on high-value projects. You will be the first point of contact for support issues and responsible for troubleshooting and resolving software and hardware problems. The role offers competitive salary and benefits with opportunities for career advancement in a supportive work environment.

Benefits

Career growth opportunities

Flexible working options

Competitive salary and benefits

Qualifications

• Excellent communication skills to interact with technical and non-technical colleagues.
• Strong troubleshooting and analytical skills.
• Self-motivated, well-organised, and able to manage changing priorities.
• Fundamental knowledge of Microsoft Windows OS and Microsoft Office applications.
• Experience with mobile device operating systems.

Responsibilities

• Provide technical support for software and hardware issues.
• Create, update, and monitor user tickets using E-Ticketing System.
• Assist end users with support issues.
• Installation and maintenance of software and hardware.
• Manage SLA and KPI for ticket prioritization.

Skills

Excellent communication skills

Excellent troubleshooting and analytical skills

Ability to work well within a team

Self-motivated and well-organised

Enthusiasm for technology

Good knowledge of Microsoft Windows and Office

Experience with iOS and Android

Education

Qualification in a relevant discipline

Tools

IT Service Desk ticketing systems

Job description

A construction and engineering firm in Scotland is seeking an IT Service Desk Technician to provide technical support and enhance team collaboration on high-value projects. You will be the first point of contact for support issues and responsible for troubleshooting and resolving software and hardware problems. The role offers competitive salary and benefits with opportunities for career advancement in a supportive work environment.