IT Service Desk Lead - Drive Support Excellence

K3 Capital Group; Manchester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A dynamic IT services company in the UK is searching for an IT Service Desk Team Leader. In this role, you will manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. You will handle complex technical issues, drive process improvements, and deliver hands-on IT support. The ideal candidate has strong leadership skills, technical knowledge, and a passion for enhancing service quality. This position offers a competitive salary and opportunities for professional development.

Benefits

Very competitive salary and benefits package

Opportunities for professional development

Collaborative team environment

Qualifications

• Experience leading IT support teams with a proactive approach.
• Technical troubleshooting skills focusing on hardware and software.
• Familiarity with best practice frameworks like ITIL.

Responsibilities

• Lead, support, and develop the Service Desk team.
• Manage ticket escalations and ensure timely resolution of technical issues.
• Implement SLAs and improve service delivery.

Skills

Excellent communication and interpersonal skills

Strong organisational ability

Proven experience in IT support

Solid technical knowledge

Familiarity with ITIL

Education

ITIL Foundation certification or higher

Tools

Windows

Microsoft 365

Azure

Intune

Active Directory

Job description

A dynamic IT services company in the UK is searching for an IT Service Desk Team Leader. In this role, you will manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. You will handle complex technical issues, drive process improvements, and deliver hands-on IT support. The ideal candidate has strong leadership skills, technical knowledge, and a passion for enhancing service quality. This position offers a competitive salary and opportunities for professional development.