IT Service Desk & Endpoints Manager | Global, Remote‑First

Methodfi; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A tech company in Greater London is seeking a Manager for Service Desk and Endpoints to oversee internal IT support, manage a team, and ensure optimal service delivery. The ideal candidate has over 8 years in IT operations with leadership experience, strong communication skills, and familiarity with tools like Okta and Google Workspace. This role provides an opportunity to lead in a remote-first environment with a focus on efficiency and team development.

Qualifications

• 8+ years in IT operations or systems administration.
• 3-4 years of people or project leadership experience.
• Strong understanding of ITIL or ITSM practices.

Responsibilities

• Lead day-to-day IT operations for Service Desk and Endpoint management.
• Manage and mentor a team of IT Support Specialists.
• Identify opportunities to enhance IT efficiency.

Skills

IT operations management

People leadership

Service Desk management

ITIL practices

Stakeholder management

Tools

Okta

Google Workspace

Jamf

Slack

Zoom

Intune

Azure

Job description

A tech company in Greater London is seeking a Manager for Service Desk and Endpoints to oversee internal IT support, manage a team, and ensure optimal service delivery. The ideal candidate has over 8 years in IT operations with leadership experience, strong communication skills, and familiarity with tools like Okta and Google Workspace. This role provides an opportunity to lead in a remote-first environment with a focus on efficiency and team development.