IT Service Desk Analyst – Proactive 1st-Line Support

Lakeland Limited; Windermere; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home products company in Windermere seeks a motivated Service Desk Analyst to support their IT team. You'll handle IT issues, ensure system effectiveness, and provide solutions to enhance colleague productivity. The role requires a minimum of 2 years in IT support, excellent communication skills, and the ability to manage high-impact incidents. Enjoy competitive salary, 29 days holiday, and discounts on products while contributing to a supportive and proactive environment.

Benefits

Competitive salary

Group personal pension plan

29 days paid holiday

Generous product discounts

Supportive working environment

Qualifications

• Minimum 2 years of experience in a similar IT support role.
• Strong understanding of Windows OS and networking principles.
• Effective time management and ability to work under pressure.

Responsibilities

• Act as the first point of contact for IT support.
• Log, triage, and resolve incidents or elevate to vendors.
• Ensure accurate documentation for system changes.

Skills

Windows OS

Networking principles

Productivity tools

Server support

Clear communication

High attention to detail

Time management

Job description

A leading home products company in Windermere seeks a motivated Service Desk Analyst to support their IT team. You'll handle IT issues, ensure system effectiveness, and provide solutions to enhance colleague productivity. The role requires a minimum of 2 years in IT support, excellent communication skills, and the ability to manage high-impact incidents. Enjoy competitive salary, 29 days holiday, and discounts on products while contributing to a supportive and proactive environment.