IT Service Desk Analyst: First-Contact Tech Support

Mercer & Hole LLP; City of London, Rickmansworth, Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading professional services firm in London is looking for an IT Service Desk Analyst to provide first point of contact support for IT issues. You will handle ticket logging, deliver excellent customer service, and assist in the onboarding of new employees. Suitable candidates should have considerable experience in IT support and a GCSE level education. This full-time position is ideal for individuals who thrive in a collaborative environment.

Qualifications

• Knowledge of Microsoft client operating systems and applications.
• Experience with Azure Active Directory administration.
• Strong hardware diagnostics and fault-finding experience.

Responsibilities

• Act as the first point of contact for users, logging and responding to incidents.
• Provide excellent customer service and resolve incidents timely.
• Maintain asset management processes and ownership of incidents.

Skills

Strong customer service focus

Excellent communication skills

Attention to detail in ticket logging

Ability to follow processes accurately

Good organizational skills

Education

GCSE level education

3 years’ experience in a similar role

Tools

FreshService or other ITSM Tool

Microsoft SQL Server

Job description

A leading professional services firm in London is looking for an IT Service Desk Analyst to provide first point of contact support for IT issues. You will handle ticket logging, deliver excellent customer service, and assist in the onboarding of new employees. Suitable candidates should have considerable experience in IT support and a GCSE level education. This full-time position is ideal for individuals who thrive in a collaborative environment.