IT Service Desk Analyst (1st Line) – Onsite, Career Growth

Radius; Crewe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Crewe is seeking an IT Service Desk Analyst to be the first point of contact for internal IT queries. This role, based on-site, involves logging and managing tickets, diagnosing IT issues, and ensuring excellent customer service. Ideal candidates will have a background in IT support, be customer-focused and organized, and possess strong communication skills. The role offers significant opportunities for professional development within a fast-paced environment.

Benefits

25 days annual leave (plus bank holidays)

Pension and life assurance

Electric Vehicle scheme

Wellness and healthcare support

Cycle to work scheme

Free breakfast every day

Qualifications

• Some experience working in a 1st Line Support / Service Desk / Helpdesk role.
• Excellent written and verbal communication skills.
• Confidence supporting users at all levels.

Responsibilities

• Act as the first point of contact for IT incidents and service requests.
• Log, prioritise, and manage tickets in accordance with SLAs.
• Diagnose and resolve 1st line hardware and software faults.

Skills

Customer-focused

Organised

Passionate about IT support

Good communication skills

Experience with ITIL best practices

Service-orientated mindset

Tools

Jira

Windows 11

Microsoft Office & Office 365

Active Directory

Job description

A leading service provider in Crewe is seeking an IT Service Desk Analyst to be the first point of contact for internal IT queries. This role, based on-site, involves logging and managing tickets, diagnosing IT issues, and ensuring excellent customer service. Ideal candidates will have a background in IT support, be customer-focused and organized, and possess strong communication skills. The role offers significant opportunities for professional development within a fast-paced environment.