IT Service Delivery Manager - Hybrid (Edinburgh)

Commsworld Limited; City of Edinburgh; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A digital services provider located in Edinburgh is looking for a Service Delivery Manager. The ideal candidate will possess strong communication skills and the ability to manage client relationships while ensuring service delivery quality. Responsibilities include managing incidents, delivering performance metrics, and implementing continual service improvement processes. Additionally, candidates should have demonstrable experience within a complex, multi-service environment. ITIL v3 certification is recommended for this role.

Qualifications

• Demonstrable experience in an IT Service Delivery Manager role.
• Ability to manage complex and varying client demands.
• Strong experience across the full-service lifecycle.

Responsibilities

• Maintain high levels of service and manage competing demands.
• Build strong relationships with customers to manage expectations.
• Deliver performance metrics to clients with analysis and recommendations.

Skills

Customer focused

Strong communication

Relationship management

Incident management

Performance metrics analysis

Education

ITIL (v3) certification

Job description

A digital services provider located in Edinburgh is looking for a Service Delivery Manager. The ideal candidate will possess strong communication skills and the ability to manage client relationships while ensuring service delivery quality. Responsibilities include managing incidents, delivering performance metrics, and implementing continual service improvement processes. Additionally, candidates should have demonstrable experience within a complex, multi-service environment. ITIL v3 certification is recommended for this role.