IT Service Architect - Flexible Enterprise Service

sse.com; Glasgow; Hybrid; GBP 50,000 - 76,000; Full time

Job summary

A leading energy company seeks an IT Service Architect to develop and govern Service Management architectural standards and enhance the service value chain. The role involves collaboration across various teams to ensure efficient service delivery, incorporating best practices and frameworks like ITIL and SIAM. Candidates should have a deep understanding of Service Architecture, Management frameworks, and tools like ServiceNow. Benefits include flexible working, healthcare discounts, and family entitlements.

Benefits

Healthcare discounts

Wellbeing benefits

Interest-free loans

Generous family entitlements

Qualifications

• Ability to understand long-term business goals.
• Deep understanding of Service Architecture & Service Design.
• Knowledge of Service Management Data Models.
• Experience with handling issues positively.

Responsibilities

• Define and develop Service Management architectural standards.
• Link elements of the service value chain effectively.
• Governance of IT Service Management Standards.
• Support integration of services and suppliers.
• Advocate for Service Architecture excellence.

Skills

Understanding big picture business strategy

Deep knowledge of Service Architecture

Understanding of Service Management frameworks

Knowledge of Service Management Tooling

Effective challenge resolution

Tools

ServiceNow

Job description

A leading energy company seeks an IT Service Architect to develop and govern Service Management architectural standards and enhance the service value chain. The role involves collaboration across various teams to ensure efficient service delivery, incorporating best practices and frameworks like ITIL and SIAM. Candidates should have a deep understanding of Service Architecture, Management frameworks, and tools like ServiceNow. Benefits include flexible working, healthcare discounts, and family entitlements.