IT Network Technician

Home Bargains; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A retail company in Liverpool is seeking an IT Network Technician to maintain and support network infrastructure. You will work closely with the Senior Network Engineer, providing second-line support and assisting with network projects. Ideal candidates will have a strong understanding of network technologies and relevant technical qualifications. This full-time role offers a competitive benefits package, including generous annual leave and employee discounts.

Benefits

28 days of annual leave, increasing to 33 after 5 years

Contributable company pension scheme

10% store discount

Access to MyHB colleague benefits platform

Qualifications

• Good understanding of network technologies and protocols.
• Experience supporting network infrastructure across multiple sites.
• Familiarity with network devices and security principles.

Responsibilities

• Provide 2nd line network support and troubleshoot issues.
• Assist with network upgrades and new installations.
• Monitor network performance and respond to incidents.

Skills

Understanding of network technologies and protocols (LAN, WAN, WLAN, VPN, TCP/IP)

Experience supporting network infrastructure

Familiarity with switches, routers, and firewalls

Knowledge of network monitoring and troubleshooting tools

Awareness of Cyber Security principles

Strong analytical skills

Strong communication skills

Education

CompTIA Network+

Cisco CCNA

Juniper JNCIA

Fortinet NSE

Job description

We have a fantastic opportunity to join our IT team as an IT Network Technician.

As an IT Network Technician, you’ll be responsible for maintaining and supporting the organisation’s IT network infrastructure. You’ll work alongside the Senior Network Engineer to provide second-line support, assist with network projects, and help keep our systems running smoothly.

You’ll be involved in day-to-day maintenance, troubleshooting, and performance monitoring, as well as supporting upgrades, new site installations, and improvements to the overall network environment. The role offers the chance to build your technical knowledge and play a key part in ensuring the reliability and security of our IT systems.

Job Overview

• Providing 2nd line support for network issues escalated from the IT Service Desk.
• Assisting with network projects such as upgrades and new site installations.
• Monitoring and maintaining network performance, availability, and security.
• Working with internal teams and third-party suppliers to resolve network issues.
• Keeping network documentation and asset records up to date.
• Supporting the ongoing improvement of systems and processes.

Responsibilities

• Provide 2nd line network support and troubleshoot issues as directed.
• Assist with network upgrades, maintenance, and new site installations.
• Monitor network performance, availability, and security; respond to incidents as needed.
• Collaborate with internal teams and external vendors to resolve issues.
• Maintain accurate network documentation and asset records.
• Contribute to continuous improvement of systems and processes.

Qualifications and Skills

• Good understanding of network technologies and protocols (LAN, WAN, WLAN, VPN, TCP/IP).
• Experience supporting network infrastructure across multiple sites.
• Familiarity with switches, routers, and firewalls (Juniper and Fortinet experience is an advantage).
• Working knowledge of network monitoring and troubleshooting tools.
• Awareness of Cyber Security principles and best practice.
• Strong analytical, organisational, and communication skills.
• Relevant technical qualifications such as CompTIA Network+, Cisco CCNA, Juniper JNCIA, or Fortinet NSE are desirable.

Employment type

• Full-time

Seniority level

• Associate

Job function

• Information Technology
• Industries: Retail

Salary and Benefits

• Based on site at our Liverpool Head Office
• 37.50 hours per week
• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• MyHB colleague benefits platform with access to discounts UK wide on retail, leisure, hospitality venues; Employee Assistance Programme with 24/7 confidential counselling and advice line; low-cost voluntary insured health cash plans and cancer cover

Referrals increase your chances of interviewing at Home Bargains by 2x

Location

Liverpool, England, United Kingdom

Helsby, England, United Kingdom

Swinton, England, United Kingdom

Wigan, England, United Kingdom

Salford, England, United Kingdom

Merseyside, England, United Kingdom

Rudheath, England, United Kingdom

Northwich, England, United Kingdom

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